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Support Specialist

Handshake

Customer Support Specialist Contractor · Full-time Long-term
United States Up to $25/hr April 29, 2026

Job description

About Handshake

Handshake is the career network for the AI economy, connecting millions of professionals, educational institutions, and employers. The platform powers career discovery, hiring, and upskilling across AI-driven roles.

Role Overview

Handshake is hiring a Support Specialist (Contractor) to provide high-quality support to employers, students, and career services users.

This role focuses on resolving technical issues, improving user experience, and ensuring seamless platform operations in a fast-paced, growth-stage environment.

Key Responsibilities

  • Provide support via email and phone through internal ticketing systems
  • Resolve issues related to:
  • Platform bugs
  • User inquiries
  • Feedback and troubleshooting
  • Build and troubleshoot reports and workflows
  • Collaborate with Customer Support, Success, Product, and Engineering teams
  • Maintain high standards for response time and support quality
  • Act as both a support specialist and platform consultant

Work Breakdown

  • 90%: Ticket handling (20–30 emails/day + ~10 calls/day)
  • 5%: Team meetings
  • 5%: Administrative tasks

Required Skills & Qualifications

  • 1–3 years experience in customer or technical support
  • Strong written and verbal communication skills
  • Ability to explain complex concepts clearly
  • Strong problem-solving and troubleshooting skills
  • High attention to detail
  • Ability to work in fast-paced environments
  • Strong time management and organizational skills

Preferred Qualifications

  • Zendesk experience
  • Background in programming, IT, or data analysis
  • Experience in EdTech or higher education environments
  • Experience in SaaS or startup customer support roles
  • Cross-functional collaboration experience

Work Details

  • 40 hours/week
  • Monday–Friday, 8am–5pm (local time)
  • Remote (U.S. only — specific states required)
  • 6-month contract with potential extension

Additional Notes

  • Opportunity to grow into permanent roles
  • Exposure to fast-growing AI-focused platform
  • No visa sponsorship available
Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Handshake legitimate?
Yes, Handshake is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Handshake?
To get started, visit Handshake's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Handshake offer remote work?
Yes, Handshake offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Handshake pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Handshake's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Handshake?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What types of tasks are available on Handshake?
Handshake specializes in AI training tasks including data annotation, text evaluation, content rating, prompt engineering, and AI model evaluation. Tasks range from simple labeling to complex writing and analysis projects that help train large language models and AI systems.
Do I need a degree to work on Handshake?
No formal degree is universally required for most Handshake projects. However, some specialized tasks may prefer candidates with expertise in specific domains like STEM, linguistics, creative writing, or other fields. Strong English proficiency and attention to detail are the most important qualifications.
How much can I earn on Handshake?
Earnings on Handshake vary by project type, complexity, and your skill level. Payment rates are typically set per task or per hour and are communicated before you begin a project. More specialized tasks and projects requiring domain expertise tend to offer higher compensation.
Apply now

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