This page explains, in plain terms, how refunds work on REMOWORK. It is part of our Terms & Conditions and should be read alongside Section 13 of that document.
1. What This Policy Covers
This policy applies to paid subscription charges: Pro, Pro Max, Starter, Pro Hirer and Max. It covers the initial charge when you subscribe, every renewal charge after that, and the charge for moving to a higher plan (your new plan's price less the credit for unused time on the old one).
It does not cover à-la-carte purchases, such as featured job listings, featured company placements, or message credit packs. Those are consumed atomically the moment they're activated rather than metered over a billing period, and they remain non-refundable once activated, per Terms & Conditions Section 15.
2. The 7-Day Refund Guarantee
Email support@remowork.life within 7 days of a subscription charge and ask for a refund. We'll refund the full amount of that charge to your original payment method, no questions asked.
This applies to every charge: your first one and every renewal after it. Each charge gets its own fresh 7-day window, counted from that charge's date, not from when you first subscribed.
3. How to Request One
Email us from the address registered to your account and let us know you'd like a refund. Including the approximate date of the charge or your Paystack receipt helps us find it faster, though it isn't required.
We aim to confirm your refund within 2 business days of receiving the request.
4. What Happens After
Once confirmed, we submit the refund to Paystack. Paystack typically settles refunds back to your original payment method within 5 to 10 business days, depending on your bank or card issuer.
Your subscription downgrades to the free tier as soon as the refund is processed on our end, not once the money lands back in your account.
5. Requests After 7 Days
A request made more than 7 days after the charge isn't guaranteed, but we'll still review it individually: email us and explain the situation.
Cancel-anytime remains available regardless of the refund window. Cancelling stops future renewals, but on its own it doesn't refund a period you've already paid for; see Terms & Conditions Section 13.
6. Chargebacks & Disputes
If something's wrong with a charge, please use the email channel above instead of filing a chargeback with your bank: it's faster for you, and it avoids the fees and account friction that a bank dispute creates for both sides.
Chargebacks filed in bad faith, meaning a dispute opened without first giving us a chance to refund you directly, may result in account suspension per Terms & Conditions Section 16.
7. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email: support@remowork.life