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Senior Client Relationship Manager | Remote

OpsArmy

Account Manager Full-time
Philippines July 22, 2026

Job description

Senior Client Relationship Manager

Remote | Full-Time | Eastern Time (ET) Hours

Apply here: https://operationsarmy.com/application

Overview
The Senior Client Relationship Manager is responsible for building and maintaining strong client relationships, ensuring successful delivery of projects and services, and driving customer satisfaction and business growth. This role serves as the primary point of contact for key accounts, aligning client objectives with company solutions and coordinating cross-functional teams to deliver results.

Key Responsibilities

  • Develop and maintain trusted relationships with clients and key stakeholders.
  • Lead client engagements from onboarding through ongoing account management.
  • Understand client business goals and recommend strategic solutions that drive measurable outcomes.
  • Manage project scope, timelines, risks, and deliverables to ensure successful execution.
  • Coordinate with cross-functional teams, including Sales, Operations, Product, and Customer Success.
  • Monitor client satisfaction, proactively address concerns, and manage escalations when needed.
  • Identify opportunities for account growth, renewals, and expansion.
  • Prepare and deliver business reviews, engagement reports, and performance updates.
  • Ensure compliance with contractual obligations, company policies, and service standards.
  • Mentor team members and contribute to process improvements and best practices.

Qualifications

  • Bachelor's degree in Business, Management, Marketing, Communications, or a related field.
  • 5+ years of experience in client engagement, account management, consulting, customer success, or project management.
  • Proven success managing complex client relationships and multiple concurrent projects.
  • Strong communication, presentation, negotiation, and stakeholder management skills.
  • Excellent organizational, problem-solving, and leadership abilities.
  • Experience with CRM, project management, and collaboration tools is preferred.

Key Competencies

  • Client Relationship Management
  • Strategic Thinking
  • Project & Program Management
  • Stakeholder Engagement
  • Business Development
  • Risk Management
  • Team Leadership
  • Communication & Influence

Apply here: https://operationsarmy.com/application

Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

What is OpsArmy?
A remote staffing and managed-operations company. It sources, hires, and trains remote operators and virtual assistants, staffs them to client businesses, and handles the HR wrapper (payroll, onboarding, performance) for international employees.
What kind of remote jobs does OpsArmy offer?
Virtual assistant and operations roles: executive/admin assistants, customer service, sales operations and lead generation, data and analytics support, business operations, and growth-marketing and HR support. Roles are fully remote and usually full-time for a placed client.
Who is OpsArmy a good fit for?
Experienced, reliable remote workers with strong English and a dependable home setup. Because the model emphasizes cost-effective global talent, roles are frequently a good fit for professionals in the Philippines, Latin America, and other regions, alongside anywhere OpsArmy can employ remotely.
How does the hiring process work?
Apply, pass a screening and a function-specific skills assessment, interview and get matched to a client role, then onboard. OpsArmy vets operators before staffing them and targets placement within about two weeks.
How does pay work?
Pay varies by function, experience, and the operator's country, typically hourly or a monthly salary aligned to the candidate's region. It is lower than a US in-house hire but competitive within the operator's local market. Confirm per role.
Does OpsArmy handle payroll and HR?
Yes. OpsArmy acts as a full HR layer for the operators it places, combining talent sourcing with payroll, onboarding, and performance management for international employees.
Apply now

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