Assistant Director, Accommodations Customer Care College Board - Operations Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
Mandarin Customer Support Specialist | Remote | Beijing
China
July 9, 2026
Job description
Mandarin Customer Support Specialist
Apply here: Application Form Link
We are seeking a dedicated Mandarin-speaking Customer Support Specialist to provide exceptional assistance to customers and ensure a positive service experience. The ideal candidate is customer-focused, detail-oriented, and capable of resolving inquiries efficiently while maintaining professionalism.
Responsibilities
- Respond to customer inquiries in Mandarin through phone, email, chat, and other support channels.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer issues, complaints, and requests in a timely and professional manner.
- Escalate complex cases to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Follow company service standards, processes, and compliance requirements.
- Meet productivity, quality, and customer satisfaction targets.
Requirements
- Native or fluent Mandarin speaker.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and manage priorities effectively.
- Proficient with computers and common business applications.
- Ability to work independently and as part of a team.
Nice to Have
- Previous experience in customer support or call center operations.
- Experience using CRM and ticketing systems.
- Familiarity with e-commerce, technology, or SaaS environments.
Apply here: Application Form Link
Apply now
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