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Handshake AI Fellow Experience Specialist

Handshake

Technical Support Engineer Contractor · Full-time Long-term
United States $20 – $30/hr April 29, 2026

Job description

About Handshake

Handshake is the career network for the AI economy, connecting millions of professionals, educational institutions, and employers. The platform powers career discovery, hiring, and upskilling across AI-driven roles.

Role Overview

Handshake is expanding into AI research and development and is building a network of expert AI Fellows.

As a Handshake AI Fellow Experience Specialist, you will support Fellows by managing payments, contracts, and technical inquiries while ensuring a seamless experience across the platform. This role blends customer support, operations, and technical troubleshooting in a fast-paced AI environment.

Key Responsibilities

  • Provide support to AI Fellows via email, ticketing systems, and communication channels
  • Resolve issues related to:
  • Payments
  • Contracts
  • Platform usage and bugs
  • Troubleshoot technical workflows and build reports using tools like Google Sheets or BigQuery
  • Collaborate with cross-functional teams (Ops, Finance, Product, Engineering)
  • Analyze recurring issues and contribute to process improvements
  • Maintain high standards for response time, resolution quality, and user satisfaction
  • Act as both a support specialist and consultant to Fellows

Work Breakdown

  • 80%: Ticket resolution and user support (75–100 tickets/day)
  • 10%: Process improvements and initiatives
  • 5%: Team meetings
  • 5%: Administrative tasks

Required Skills & Qualifications

  • 1–3 years experience in technical customer support or similar roles
  • Strong communication skills (written and verbal)
  • Ability to explain complex concepts clearly
  • High attention to detail and problem-solving ability
  • Strong organizational and time management skills
  • Ability to work in fast-paced, evolving environments
  • Comfortable working with technical tools and troubleshooting workflows

Preferred Qualifications

  • Experience with:
  • BigQuery
  • SQL
  • Google Sheets / Excel
  • Zendesk
  • Stripe or Hubstaff
  • Familiarity with AI/LLMs or AI training workflows
  • Experience in SaaS or startup environments
  • Cross-functional collaboration experience

Work Details

  • 40 hours/week, including weekends
  • 5-day work week with 2 flexible weekdays off
  • Fully remote (U.S. only)
  • 6-month contract with potential extension or conversion

Additional Notes

  • Opportunity to work closely with AI researchers and expert Fellows
  • Career growth opportunities within Handshake AI teams
  • No visa sponsorship available
Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Handshake legitimate?
Yes, Handshake is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Handshake?
To get started, visit Handshake's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Handshake offer remote work?
Yes, Handshake offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Handshake pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Handshake's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Handshake?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What types of tasks are available on Handshake?
Handshake specializes in AI training tasks including data annotation, text evaluation, content rating, prompt engineering, and AI model evaluation. Tasks range from simple labeling to complex writing and analysis projects that help train large language models and AI systems.
Do I need a degree to work on Handshake?
No formal degree is universally required for most Handshake projects. However, some specialized tasks may prefer candidates with expertise in specific domains like STEM, linguistics, creative writing, or other fields. Strong English proficiency and attention to detail are the most important qualifications.
How much can I earn on Handshake?
Earnings on Handshake vary by project type, complexity, and your skill level. Payment rates are typically set per task or per hour and are communicated before you begin a project. More specialized tasks and projects requiring domain expertise tend to offer higher compensation.
Apply now

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