Program Manager III

About the Team
Monetization Partnerships manages Meta’s relationships with third-party partners, including Business Solution Providers that build on the WhatsApp Business Platform. Enterprise Paid Support offers guaranteed response times and dedicated technical consultants. The team is expanding this offering through its partner ecosystem.

About the Role

We are seeking a hands-on program manager to run the third-party Paid Support go-to-market program. This person will translate the existing strategy into a managed partner pipeline, effective sales materials, coordinated outreach, and partner conversions.

Responsibilities:

• Build and manage the partner pipeline, including stage tracking, weekly forecasts, and progress toward conversion targets
• Validate and prioritize prospective partners using partner spend, business-client volume, and support demand
• Create tailored pitch decks, one-pagers, free-versus-paid comparisons, FAQs, and objection-handling materials
• Coordinate regional partner pitches with Strategic Partner Managers and capture pricing feedback, particularly in India and Latin America.
• Coordinate Partnerships, Sales, and Operations on support staffing, service-level commitments, revenue forecasts, and action items
• Work with Sales Operations and Legal on partner contract requirements, including arrangements covering multiple business clients
• Track risks, assumptions, issues, and dependencies, and escalate blockers with clear recommendations
• Produce weekly status updates and monthly business review inputs covering pipeline health, conversions, and revenue against plan
• Develop and maintain playbooks and operating procedures for the partner sales program

Minimum Qualifications:

• 5+ years of experience in program management, partner management, go-to-market, or management consulting
• Experience managing cross-functional programs with multiple stakeholders and dependencies
• Experience tracking sales or partner pipelines, including forecasting
• Experience creating executive presentations and sales materials
• Strong written and verbal communication of program status, risks, and recommendations

Preferred Qualifications:

• Experience with partner-led B2B services, WhatsApp Business Platform, business messaging, paid-service pricing or contracts, multi-region programs, support service levels, and AI-enabled workflows
• Portuguese or Spanish fluency

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $60/hour - $65/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

We would like to thank you for your interest in this opportunity. However, only candidates under consideration will be contacted.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice: Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

New York Notice: Notice Regarding Automated Employment Decision Tools in New York City[LD1]

Meta and Tundra Technical Solutions, its recruiting services provider, use software with artificial intelligence and automated processing features to assist with recruiting for this role, including sourcing and reviewing applications. A recruiter or hiring manager decides which candidates advance.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.