Program Manager V

About the Team

We build the AI agent products that Meta's own employees use to get their work done. We're building towards a world where agents do most of the work and people direct, review and improve it. Our trust team makes sure those products ship fast and ship safely. We work every day with product, engineering, privacy, security, legal and risk partners across the company.

The Role

Our trust program carries a lot of recurring work: incidents to track to closure, a weekly operating cadence to run, and product reviews to prepare and route. Today that work competes with the judgment calls only our product leads can make.

This role takes it on. You coordinate and track, and the product leads decide. You'll know you're succeeding when nothing waits on someone remembering it, and when product teams tell us our process helped them ship.

What a typical week looks like

• Early in the week, you sweep the tracker and chase the items missing an owner or a date.
• Midweek, you send agendas and pre-reads for the weekly forums and prepare materials for upcoming reviews.
• After each forum, you send notes with decisions and action items within one business day.
• On Thursday, you draft the weekly program update for the product lead to review and post on Friday.
• Throughout the week, you take in new incidents, route product teams to the right review, and follow up on open actions.

Responsibilities:

Incidents

• Take in trust, privacy and security incidents for our products as they open
• Track each one to closure against a named owner and a date
• Keep the status of longer-term fixes current after an incident is mitigated, and raise recurring patterns to the product lead

Execution cadence

• Run the team's operating cadence: a weekly core team meeting and a biweekly cross-functional leadership forum, with agendas, notes, decisions and action follow-through
• Keep the program tracker accurate, with a current owner, next date, dependency and evidence on every row
• Track roadmap milestones against named owners and raise slippage early
• Draft the weekly program update and run the logistics behind each forum

Reviews and escalations

• Route product teams to the right internal review on time, across privacy, security, data and AI risk reviews
• Track the review pipeline and prepare review materials before each review date
• Record decisions and their conditions where the next person can find them, and follow up until the conditions are met

Deliverables

• A weekly program update draft, ready every Thursday
• Agendas before each forum, and notes with decisions and action items within one business day after it
• A current program tracker and decision log
• A review pipeline view, with materials ready before each review date
• A short runbook for each recurring process, kept up to date

Your first 90 days

• By week 4: you've taken over the forum logistics and notes, and every tracker row has an owner and a next date
• By week 8: you're drafting the weekly update on your own and running incident intake end to end
• By week 13: you're running the review pipeline, and the runbooks for each process are written

Who you'll work with

You'll report day to day to a trust product manager. You'll work closely with engineering leads, other product managers, and partners in privacy, security, legal and risk teams across the company.

Tools

Google Docs, Sheets and Slides; Workplace; an internal task tracker; Slack; and internal AI assistants for notes, drafting and tracking.

Minimum Qualifications:

• Experience running program operations for a technical team, including meeting cadence, tracking and reporting
• Experience tracking cross-team work to closure where you don't manage the teams doing it
• Strong written communication: notes, status updates and decision records that a reader can act on without a follow-up conversation
• Experience working with engineering and product teams on a recurring operating rhythm
• Comfort with ambiguity and competing priorities, and good judgment about what to escalate and when

Preferred Qualifications:

• Experience in security, privacy, trust and safety, risk or compliance program management
• Familiarity with incident management and remediation tracking
• Experience preparing materials for product, privacy or risk review processes
• Experience with AI or machine learning products
• Uses AI tools to streamline operational work, and checks the output

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $81/hour - $89/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

We would like to thank you for your interest in this opportunity. However, only candidates under consideration will be contacted.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice: Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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Meta and Tundra Technical Solutions, its recruiting services provider, use software with artificial intelligence and automated processing features to assist with recruiting for this role, including sourcing and reviewing applications. A recruiter or hiring manager decides which candidates advance.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.