Assistant Director, Accommodations Customer Care College Board - Operations Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
Mandarin Voice Customer Service Representative | Remote | Shanghai
China
July 8, 2026
Job description
Mandarin Voice Customer Service Representative
Qualified applicants will be contacted via email regarding the next steps in the hiring process.
We are seeking a professional Mandarin-speaking Voice Customer Service Representative to support customer interactions, communication projects, and AI-related initiatives. The ideal candidate possesses excellent verbal communication skills, a clear speaking voice, and the ability to engage naturally with customers while maintaining a high level of professionalism.
Responsibilities
- Handle customer interactions in Mandarin via voice-based platforms.
- Communicate clearly, professionally, and courteously.
- Follow scripts, guidelines, and communication protocols when required.
- Accurately document interactions and feedback.
- Maintain high-quality customer service standards.
- Meet performance goals and project deadlines.
Requirements
- Native Mandarin speaker.
- Excellent verbal communication and interpersonal skills.
- Clear pronunciation and professional speaking voice.
- Strong listening and problem-solving abilities.
- Reliable internet connection and a quiet work environment.
- Ability to work independently and follow instructions.
Nice to Have
- Previous customer service, call center, support, or communication experience.
- Experience with CRM systems and customer support tools.
- Familiarity with AI, language, or localization projects.
Qualified applicants will be contacted via email regarding the next steps in the hiring process.
Apply now
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