About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams.
Customer Success Engineer (LatAm)
Latin America
$40,000 – $50,000/yr
June 11, 2026
Job description
Mercor's Talent Success team is responsible for ensuring a seamless experience for everyone using the platform, from applying to jobs and completing AI-led interviews to receiving offers and getting paid.
As a Customer Success Engineer, you will serve as a primary point of contact for talent using the platform, helping resolve issues quickly while working closely with engineering teams to investigate technical problems and improve the product experience.
This role combines customer support, technical troubleshooting, product feedback, and operational excellence.
Key Responsibilities
Talent Support
Respond to support requests from candidates using the Mercor platform
Assist users experiencing issues during:
- Applications
- Interviews
- Offer acceptance
- Platform usage
Deliver a fast, professional, and positive support experience
Technical Investigation
Triage and investigate reported platform issues
Analyze:
- Telemetry data
- Network requests
- Browser-related issues
- Application behavior
Write database queries when necessary to diagnose issues
Escalate and collaborate with engineering teams on bug reports
Product Improvement
- Consolidate support insights and recurring feedback
- Identify product areas requiring improvement
- Make recommendations based on customer interactions and observed issues
Documentation
Create and maintain:
- Help center articles
- FAQs
- Support documentation
- Troubleshooting guides
Improve self-service resources for platform users
Communication
- Maintain an enthusiastic, positive, and professional tone
- Communicate clearly in near-native English
- Balance friendliness with precision and accuracy
Qualifications
Technical Background
Candidates should meet one or more of the following:
Degree in:
- Computer Science
- Software Engineering
- Related technical field
Experience building modern web applications using technologies such as:
- React
- Node.js
- Flask
- Next.js
2–5 years of customer support experience for modern SaaS products
Additional Requirements
Experience supporting SaaS-based products
Familiarity with support platforms such as:
- Zendesk
- Intercom
- Help Scout
- Freshdesk
- Crisp
Strong troubleshooting and debugging skills
Excellent written English communication skills
About Mercor
Mercor is building AI systems that evaluate candidate performance and hiring outcomes using large language models.
The company's technology is used by leading AI laboratories and enterprises worldwide.
Mercor has surpassed a $100M revenue run rate and continues rapid growth while maintaining a small, highly technical team.
Apply now
You will be redirected to the company's website to complete your application.
About 9amHealth 9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale.
Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider.
Role Overview We are seeking a reliable and responsive Overnight Emergency Maintenance Coordinator to serve as the first point of contact for tenant emergency maintenance issues outside of business hours.