HeyMilo Labs | Remote | Independent Contractor | $40–$100 per hour HeyMilo Labs is looking for experienced customer success professionals to participate in paid, recorded conversations with peers.
Expert Opportunity - Customer Success / Support Operations Lead
Remote (Global)
$70/hr
August 15, 2026
Job description
We're working with a leading foundational AI lab to find experienced customer success and support operations leaders who can help train their latest language model on professional document, spreadsheet, and slide deck tasks. We're looking for customer success and support operations professionals with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.
Compensation: $70/hour
Commitment: Flexible, 5-20 hours per week (or more if desired)
Location: Fully remote, work on your own schedule
Start date: ASAP
Qualifications:
- 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
- Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
- Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
Requirements
- 4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
- Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
- Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
Apply now
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In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents.
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents.
Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil. micro1 is engaging Customer Service Experts to contribute to a customer’s project, delivering phone-based support across the United States.