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4 remote jobs found
AI Expert - Customer Success & Support Contractor ↻ Reposted
Customer Success Customer Support Customer Operations +12 Account Management Customer Retention Customer Experience (CX) Service Delivery Technical Support Customer Onboarding Support Operations Microsoft Excel Google Sheets PowerPoint Google Slides AI Evaluation
  • Remote (Global)
  • $80 - $120/hour
  • Jul 19, 2026

About the Role Mercor is seeking expert evaluators with deep experience in customer success, customer support, and service operations to assess AI-generated work products for accuracy, rigor, and domain quality. This is a remote, hourly contract opportunity focused on…

Operations MATCH Management +11 React Decision Making Communication AI Microsoft Teams Customer Support Case Management Support Operations Technical Support Ticket Management Operational Workflows
  • United States
  • Jul 17, 2026

What We're Researching We're running a paid study on the day-to-day operations of modern IT and customer support desks. We want to see how practitioners navigate their queues, prioritize incoming requests, and document resolutions.

Operations AI Reporting +12 Automation Infrastructure Make Triage Research Zendesk Leadership Logic RAG APIs Microsoft Teams Support Operations
  • United States
  • $104,000 – $156,000/yr
  • May 22, 2026

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

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