Assistant Director, Accommodations Customer Care College Board - Operations Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office).
Mandarin Client Relations Officer | Remote | Shanghai
China
July 9, 2026
Job description
Mandarin Client Relations Officer
Apply here: Application Form Link
We are seeking a professional Mandarin-speaking Client Relations Officer to build strong relationships with customers and ensure their needs are met effectively. The ideal candidate is proactive, customer-oriented, and capable of maintaining positive client experiences.
Responsibilities
- Serve as the primary point of contact for Mandarin-speaking clients.
- Handle client inquiries, concerns, and service requests promptly.
- Build and maintain long-term client relationships.
- Coordinate with internal teams to address customer needs and concerns.
- Monitor client satisfaction and identify opportunities for improvement.
- Maintain accurate client records and communication logs.
- Support customer retention and engagement initiatives.
Requirements
- Native or fluent Mandarin speaker.
- Excellent communication and relationship-building skills.
- Strong organizational and time-management abilities.
- Ability to handle sensitive situations professionally.
- Customer-focused mindset with strong attention to detail.
- Ability to work in a fast-paced environment.
Nice to Have
- Experience in client relations, account management, or customer service.
- Knowledge of CRM platforms and reporting tools.
- Experience working with international customers.
Apply here: Application Form Link
Apply now
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