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Mandarin Contact Center Associate | Remote | Wuhan

OpsArmy

Customer Support Specialist Full-time
China July 9, 2026

Job description

Mandarin Contact Center Associate

Apply here: Application Form Link

We are seeking a Mandarin-speaking Contact Center Associate to manage customer communications and provide high-quality support across multiple channels. The ideal candidate has strong communication skills and a passion for delivering excellent customer experiences.

Responsibilities

  • Handle inbound and outbound customer calls in Mandarin.
  • Respond to customer inquiries and service requests professionally.
  • Provide product and service information accurately.
  • Document customer interactions and update records in the system.
  • Follow call handling procedures and quality standards.
  • Resolve customer concerns or escalate issues as needed.
  • Achieve individual and team performance metrics.

Requirements

  • Native or fluent Mandarin speaker.
  • Excellent verbal communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to remain calm and professional under pressure.
  • Basic computer literacy and data entry skills.
  • Ability to work flexible schedules if required.

Nice to Have

  • Previous call center or contact center experience.
  • Familiarity with customer service software and CRM systems.
  • Experience handling high-volume customer interactions.

Apply here: Application Form Link

Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

What is OpsArmy?
A remote staffing and managed-operations company. It sources, hires, and trains remote operators and virtual assistants, staffs them to client businesses, and handles the HR wrapper (payroll, onboarding, performance) for international employees.
What kind of remote jobs does OpsArmy offer?
Virtual assistant and operations roles: executive/admin assistants, customer service, sales operations and lead generation, data and analytics support, business operations, and growth-marketing and HR support. Roles are fully remote and usually full-time for a placed client.
Who is OpsArmy a good fit for?
Experienced, reliable remote workers with strong English and a dependable home setup. Because the model emphasizes cost-effective global talent, roles are frequently a good fit for professionals in the Philippines, Latin America, and other regions, alongside anywhere OpsArmy can employ remotely.
How does the hiring process work?
Apply, pass a screening and a function-specific skills assessment, interview and get matched to a client role, then onboard. OpsArmy vets operators before staffing them and targets placement within about two weeks.
How does pay work?
Pay varies by function, experience, and the operator's country, typically hourly or a monthly salary aligned to the candidate's region. It is lower than a US in-house hire but competitive within the operator's local market. Confirm per role.
Does OpsArmy handle payroll and HR?
Yes. OpsArmy acts as a full HR layer for the operators it places, combining talent sourcing with payroll, onboarding, and performance management for international employees.
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