We are seeking experienced Customer Service Agents to take part in realistic, human-enacted customer service conversations for an AI data project.
Customer Success Specialist
Remote (Global)
April 23, 2026
Job description
Customer success professionals are needed to train AI on customer onboarding, retention strategies, QBRs, and escalation handling.
Role details
- Domain: Sales
- Experience level: Mid-Level
- Required expertise: Customer Success, Account Management, Churn Prevention, Onboarding
- Location: Fully remote
Responsibilities
- Review AI customer success playbooks and QBR templates
- Evaluate AI responses to at-risk customer scenarios
- Create realistic customer escalation and churn scenarios
- Train AI on renewal conversations and expansion strategies
Requirements
- 3+ years of customer success, account management, or SaaS support experience
- Strong track record of retention, upsell, and customer health management
- Familiarity with CS platforms (Gainsight, Totango, ChurnZero)
- Excellent communication and problem-solving skills
- Experience building QBRs and success plans
Benefits
- Fully remote — work from anywhere
- Flexible scheduling around your availability
- Competitive hourly compensation
- Work directly with leading AI companies
- Make a meaningful impact on the future of AI
Pasiflora AI is an expert network that contracts specialists to review, annotate and validate AI training data in their own field. Screening steps, task volume, time commitment and payment terms are shown on the Pasiflora application page — apply on pasifloraai.com.
Apply now
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HeyMilo Labs | Remote | Independent Contractor | $40–$100 per hour HeyMilo Labs is looking for experienced customer success professionals to participate in paid, recorded conversations with peers.
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents.
In this hourly, remote contractor role, you will work as a Customer Service Subject Matter Expert (SME) to support the creation of a custom dataset of natural, human-enacted customer service conversations used to train and improve speech-to-speech AI agents.