Back to remote jobs

Mandarin Customer Experience Executive | Remote | Shenzhen

OpsArmy

Customer Support Specialist Full-time
China July 9, 2026

Job description

Mandarin Customer Experience Executive

Apply here: Application Form Link

We are seeking a Mandarin-speaking Customer Experience Executive to enhance customer satisfaction by delivering personalized support and ensuring a seamless customer journey. The ideal candidate is empathetic, solution-oriented, and committed to service excellence.

Responsibilities

  • Provide exceptional support to Mandarin-speaking customers.
  • Assist customers with inquiries, concerns, and service requests.
  • Identify customer needs and recommend appropriate solutions.
  • Monitor customer feedback and contribute to service improvements.
  • Collaborate with internal teams to resolve customer issues.
  • Maintain accurate documentation of customer interactions.
  • Support initiatives aimed at improving customer satisfaction and loyalty.

Requirements

  • Native or fluent Mandarin speaker.
  • Strong communication and interpersonal skills.
  • Customer-centric mindset with a positive attitude.
  • Excellent analytical and problem-solving abilities.
  • Ability to manage multiple customer interactions simultaneously.
  • Strong attention to detail and organizational skills.

Nice to Have

  • Experience in customer experience, customer success, or support roles.
  • Familiarity with customer feedback tools and CRM systems.
  • Experience working with multinational customers.

Apply here: Application Form Link

Apply now

You will be redirected to the company's website to complete your application.

Categories

Explore other opportunities in related specializations.

AI & Data Training Paid Research Participant Engineering & Development Data & Analytics Design & Creative Product & Project Management Marketing & Growth Sales & Business Development Customer Support & Success HR & People Operations Finance & Accounting Legal & Compliance Operations & Administration Healthcare & Clinical Science & Research Education & Training Writing & Content Translation & Localization Media & Entertainment Consulting & Strategy Nonprofit, Social Impact & Other Travel & Hospitality Sports & Fitness Fashion, Beauty & Lifestyle

Related jobs

View all

Frequently asked questions

What is OpsArmy?
A remote staffing and managed-operations company. It sources, hires, and trains remote operators and virtual assistants, staffs them to client businesses, and handles the HR wrapper (payroll, onboarding, performance) for international employees.
What kind of remote jobs does OpsArmy offer?
Virtual assistant and operations roles: executive/admin assistants, customer service, sales operations and lead generation, data and analytics support, business operations, and growth-marketing and HR support. Roles are fully remote and usually full-time for a placed client.
Who is OpsArmy a good fit for?
Experienced, reliable remote workers with strong English and a dependable home setup. Because the model emphasizes cost-effective global talent, roles are frequently a good fit for professionals in the Philippines, Latin America, and other regions, alongside anywhere OpsArmy can employ remotely.
How does the hiring process work?
Apply, pass a screening and a function-specific skills assessment, interview and get matched to a client role, then onboard. OpsArmy vets operators before staffing them and targets placement within about two weeks.
How does pay work?
Pay varies by function, experience, and the operator's country, typically hourly or a monthly salary aligned to the candidate's region. It is lower than a US in-house hire but competitive within the operator's local market. Confirm per role.
Does OpsArmy handle payroll and HR?
Yes. OpsArmy acts as a full HR layer for the operators it places, combining talent sourcing with payroll, onboarding, and performance management for international employees.
Apply now

Stay in the loop.

One email per week, 5 hand-picked roles.