Business Analyst II

Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the Metaverse or within the growing AI space. Those who join our team are very passionate about solving people’s issues and are strong advocates for the Meta community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in emerging product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.

Responsibilities:
- Run day-to-day integrity operations, to include investigating and enforcing on Meta integrity policies by applying deep knowledge of how abuse manifests on our products
- Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
- Triage escalations and drive them to completion
- Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines
- Report project status, risks, and needs to cross-functional partners on regular cadence
- Manage completion/progress of project timelines
- Support new product launches, e.g.configuring workflows, testing new features
- Help build integrity and support operations from the ground up for new product launches, moving between both areas as each launch needs
- Ensures product needs and priorities are met via calibration and alignment
- Analyze data leveraging data tools like dashboards, excel, SQL
- Run system audits and quality tests

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta

The pay range that Tundra in good faith reasonably expects to pay for this position is $34.25/hour - $42.81/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

We would like to thank you for your interest in this opportunity. However, only candidates under consideration will be contacted.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice: Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

New York Notice: Notice Regarding Automated Employment Decision Tools in New York City[LD1]

Meta and Tundra Technical Solutions, its recruiting services provider, use software with artificial intelligence and automated processing features to assist with recruiting for this role, including sourcing and reviewing applications. A recruiter or hiring manager decides which candidates advance.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference