UX Designer III

This role is for a Conversational AI & NLP specialist, an autonomous, driven individual contributor that will support delivering internal AI products and services for Global People Operations functions.

We're looking for an expert with:

• Domain knowledge of conversational AI, especially as it pertains to compassionate customer support, workflow integration opportunities, and scalable self-service.
• Outstanding skills in statistical analysis, machine learning methods and text representation techniques.
• Experience collaborating across business stakeholders and engineering partners to scope, design, test, and deliver world-class AI solutions.

Expectations & Responsibilities

• Research and share industry best practices and cutting edge approaches to elevating conversational AI beyond traditional "HR" practices
• Use NLP techniques to transform natural language data that feeds classification algorithms
• Collaborate with engineers and applied research scientists to deliver efficient algorithms and robust systems that scale to support global Meta employees
• Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions
• Develop the technical direction for conversational assistants for Meta's People teams, making connection with other areas of the company to develop standards
• Translate high-level business requirements into detailed system-level and functional requirements for technical implementation
• Create and refine thorough, accurate flow diagrams and other related documentation to communicate the behavior of a complete conversational system
• Contribute to requirements gathering, user stories, estimates, and roadmapping
• When needed, design and lead different types of testing (A/B, focus groups, usability testing, QA), synthesize results, and iterate based on results to ensure customer-centric and highly usable products
• Educate colleagues and stakeholders so the entire team understands key tenets of conversation designs
• Contribute to the development of proof of concepts and/or pilots while working with XFN partners

Minimum Qualifications

• 5+ years of experience solving problems with Conversational AI in an academic or professional setting
• A track record of applying strategy, user-centered approaches and insights to your work
• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table
• A knowledge of design principles, standards and UX best practices
• Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem and platform strategy.
• Collaborate and build rapport with design, product, data and tech partners in an agile environment

Preferred Qualifications

• Master's Degree in Computer Science, Computational Linguistics, Engineering, Informatics, or equivalent experience
• Experience delivering detailed copy decks, including edge cases, versioning and metadata

Must-Have Skills

• Hands-on experience with AI solutions (conversational AI / NLP)
• Can act as the link between business and engineering teams
• Comfortable with AI architecture and evaluation

Nice-to-Have Skills

• Salesforce experience
• Experience with workforce optimization projects
• Experience leading a pod or project

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta

The pay range that Tundra in good faith reasonably expects to pay for this position is $90/hour - $101/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

We would like to thank you for your interest in this opportunity. However, only candidates under consideration will be contacted.

Tundra Technical Solutions is a global workforce and technology delivery firm, ranked by Staffing Industry Analysts as one of the largest in North America. At Tundra, we aren't just hiring top talent at the world's most recognizable brands; we are pioneers of social recruitment.

This post is for a contract assignment. Assignment duties and duration are subject to business needs and requirements. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics.

California Notice: Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

New York Notice: Notice Regarding Automated Employment Decision Tools in New York City

Meta and Tundra Technical Solutions, its recruiting services provider, use software with artificial intelligence and automated processing features to assist with recruiting for this role, including sourcing and reviewing applications. A recruiter or hiring manager decides which candidates advance.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference