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Customer Experience Operations (India)

Mercor

Customer Support Specialist Contractor
India October 19, 2026

Job description

This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.

About the role

Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.

What you'll do

  • Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching

  • Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines

  • Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones

  • Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead

  • Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles

  • Report progress and risks clearly to product managers & leadership

Who you are

  • An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role

  • Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority

  • Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them

  • Organized and structured, with sound judgment on what matters most

  • A clear, concise writer and communicator

  • Comfortable with ambiguity and a fast-moving startup environment

Nice to have

  • Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions

  • Comfort with data: SQL, spreadsheets or BI tools

  • Experience building internal tools or workflows with no-code or AI tooling

Apply now

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Frequently asked questions

Is Mercor legitimate?
Yes, Mercor is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Mercor?
To get started, visit Mercor's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Mercor offer remote work?
Yes, Mercor offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Mercor pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Mercor's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Mercor?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What is Mercor's vetting process like?
Mercor uses an AI-powered vetting process that evaluates candidates through technical assessments, interviews, and skill verification. The platform matches vetted talent with companies looking for specific expertise. The process is designed to be efficient and identify top-tier professionals quickly.
What types of roles does Mercor offer?
Mercor connects professionals with AI engineering, software development, data science, machine learning, and other tech-focused roles. The platform works with startups and enterprises, offering both contract and full-time remote positions across various technical domains.
Is Mercor free for job seekers?
Yes, Mercor is free for job seekers and freelancers. The platform earns revenue from companies hiring through the network. Candidates can create profiles, get vetted, and apply for positions at no cost.
Apply now

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