Mercor is seeking professionals who currently use Zendesk AI Agent in their day-to-day work to contribute expertise toward AI training and evaluation projects. This opportunity is designed for individuals with practical experience using Zendesk's AI-powered customer support…
AI Customer Support Specialist (Pacific Time Zone ONLY)
Remote (Global)
$30 – $34/hr
July 7, 2026
Job description
Role Title: AI Customer Support Specialist
Role Type: Contractor
Location: Remote (Pacific Time Zone)
micro1 is engaging AI Customer Support Specialists to contribute expertise to a dynamic project supporting an AI-powered platform. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
- Respond promptly and professionally to customer-reported technical issues related to the AI platform, ensuring clear and concise communication at every step.
- Investigate and reproduce customer-reported problems, meticulously documenting findings and relevant technical details for internal review.
- Create, update, and maintain comprehensive documentation for recurring issues, troubleshooting steps, and resolution processes.
- Escalate complex or confirmed technical problems to internal engineering or product teams, providing thorough supporting documentation and analysis.
- Collaborate with internal teams to clarify issue priorities, share user feedback, and contribute to ongoing platform improvement efforts.
- Ensure all customer interactions reflect a high level of empathy, attention to detail, and a customer-first mindset.
- Remain organized while managing multiple concurrent tasks in a fast-paced, technology-driven environment.
Preferred Qualifications
- Proven experience delivering technical customer support for SaaS, technology, or software platforms.
- Exceptional written and verbal communication skills, with a strong emphasis on clarity and professionalism.
- Demonstrated ability to investigate, troubleshoot, and systematically resolve customer issues.
- Experience in documenting technical issues and solutions for both customer-facing and internal audiences.
- Strong organizational skills and ability to track multiple ongoing issues and deliverables.
- A proactive, solution-oriented approach with keen problem-solving capabilities.
- Familiarity with AI products, generative AI tools, or related platforms is a plus, but not required.
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