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Customer Success / Support Operations Evaluator

Mercor

AI Expert - Customer Success & Support Contractor
Remote (Global) $80 – $120/hr June 6, 2026

Job description

About the Role

Mercor is seeking expert evaluators with deep experience in customer success, customer support, and service operations to assess AI-generated work products for accuracy, rigor, and domain quality.

This is a remote, hourly contract opportunity focused on reviewing documents, spreadsheets, and presentation decks produced by AI systems.

Evaluators will apply real-world customer-facing operational expertise to determine whether outputs meet professional standards, demonstrate sound customer success and support reasoning, and accurately reflect customer lifecycle management, support workflows, retention strategies, and service operations best practices.

What You'll Do

  • Evaluate AI-generated artifacts including:

- Documents

- Spreadsheets

- Slide decks

  • Assess outputs using domain-specific quality rubrics
  • Review work for:

- Operational accuracy

- Customer success effectiveness

- Support quality

- Process rigor

- Professional presentation

  • Identify:

- Customer journey gaps

- Support workflow issues

- Retention strategy weaknesses

- Service delivery flaws

- Presentation weaknesses

- Logical inconsistencies

  • Provide clear and structured written feedback
  • Apply professional judgment when evaluating customer success, customer support, and service operations content

Required Qualifications

  • 5+ years of professional experience in:

- Customer Success

- Customer Support

- Customer Operations

- Technical Support

- Account Management

- Service Delivery

- Related customer-facing disciplines

  • Native or professional fluency in English
  • Strong analytical and evaluation skills
  • Ability to assess customer operations materials objectively and consistently

Technical Requirements

  • Highly proficient with:

- Microsoft Office

- Google Workspace

Presentation Tools

  • Google Slides
  • Microsoft PowerPoint

Analysis & Operations Tools

  • Microsoft Excel
  • Google Sheets

Preferred Qualifications

  • Master's degree or higher
  • Advanced degree in:

- Business Administration

- Customer Experience

- Operations Management

- Organizational Leadership

- Related disciplines

  • Experience reviewing:

- Customer success plans

- Support workflows

- Service-level reports

- Customer retention programs

- Account management strategies

- Customer experience presentations

  • Experience evaluating customer satisfaction initiatives, onboarding programs, support operations, or retention strategies

Contract & Payment Terms

  • Independent contractor engagement
  • Fully remote work
  • Flexible schedule
  • Weekly payments through Stripe or Wise
  • Projects may be extended, shortened, or concluded based on business needs and performance

Important Note

Mercor currently cannot support:

  • H1-B candidates
  • STEM OPT candidates

About Mercor

Mercor partners with leading AI labs and enterprises to train and evaluate frontier AI systems using human expertise.

Contributors help improve the quality, reliability, and operational accuracy of AI-generated work products used across customer success, support operations, and customer experience functions.

Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Mercor legitimate?
Yes, Mercor is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Mercor?
To get started, visit Mercor's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Mercor offer remote work?
Yes, Mercor offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Mercor pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Mercor's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Mercor?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What is Mercor's vetting process like?
Mercor uses an AI-powered vetting process that evaluates candidates through technical assessments, interviews, and skill verification. The platform matches vetted talent with companies looking for specific expertise. The process is designed to be efficient and identify top-tier professionals quickly.
What types of roles does Mercor offer?
Mercor connects professionals with AI engineering, software development, data science, machine learning, and other tech-focused roles. The platform works with startups and enterprises, offering both contract and full-time remote positions across various technical domains.
Is Mercor free for job seekers?
Yes, Mercor is free for job seekers and freelancers. The platform earns revenue from companies hiring through the network. Candidates can create profiles, get vetted, and apply for positions at no cost.
Apply now

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