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Zendesk Expert

Mercor

AI Expert - Customer Success & Support Contractor · Part-time
Remote (Global) $100 – $200/hr June 21, 2026

Job description

Mercor is seeking professionals who currently use Zendesk AI Agent in their day-to-day work to contribute expertise toward AI training and evaluation projects.

This opportunity is designed for individuals with practical experience using Zendesk's AI-powered customer support tools and workflows.

Contributors will help improve next-generation AI systems by providing domain expertise, evaluating outputs, and supporting AI research initiatives.

Ideal Candidate

You currently use Zendesk AI Agent as part of your professional workflow and have hands-on experience with AI-assisted customer support operations.

Experience may include:

  • Customer support operations
  • Help desk management
  • Customer experience teams
  • Support automation workflows
  • AI-powered ticket handling
  • Knowledge base management

Project Details

  • Fully remote work
  • Flexible schedule
  • Independent contractor engagement
  • Project-based assignments

Projects may involve:

  • AI evaluation
  • Workflow analysis
  • Product feedback
  • Customer support process review
  • AI training and benchmarking activities

Compensation

  • $100–200/hour
  • Weekly payments through Stripe or Wise

Contract & Payment Terms

  • Independent contractor engagement
  • Fully remote work
  • Flexible schedule
  • Projects may be extended, shortened, or concluded based on business needs and performance
  • No access to confidential employer or client information is required

Important Note

Mercor currently cannot support:

  • H1-B candidates
  • STEM OPT candidates

About Mercor

Mercor partners with leading AI labs and enterprises to train and improve frontier AI systems using human expertise.

Contributors collaborate with researchers and industry professionals on projects helping shape the next generation of artificial intelligence technologies.

Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Mercor legitimate?
Yes, Mercor is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Mercor?
To get started, visit Mercor's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Mercor offer remote work?
Yes, Mercor offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Mercor pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Mercor's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Mercor?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What is Mercor's vetting process like?
Mercor uses an AI-powered vetting process that evaluates candidates through technical assessments, interviews, and skill verification. The platform matches vetted talent with companies looking for specific expertise. The process is designed to be efficient and identify top-tier professionals quickly.
What types of roles does Mercor offer?
Mercor connects professionals with AI engineering, software development, data science, machine learning, and other tech-focused roles. The platform works with startups and enterprises, offering both contract and full-time remote positions across various technical domains.
Is Mercor free for job seekers?
Yes, Mercor is free for job seekers and freelancers. The platform earns revenue from companies hiring through the network. Candidates can create profiles, get vetted, and apply for positions at no cost.
Apply now

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