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3 remote jobs found
AI Expert - Customer Success & Support Contractor · Part-time
Zendesk Customer Support LLM Evaluation +7 Zendesk AI Agent Customer Experience Help Desk Operations Support Automation Workflow Analysis Knowledge Base Management Customer Service Operations
  • Remote (Global)
  • $100-$200/hr
  • Jun 21, 2026

Mercor is seeking professionals who currently use Zendesk AI Agent in their day-to-day work to contribute expertise toward AI training and evaluation projects. This opportunity is designed for individuals with practical experience using Zendesk's AI-powered customer support…

Customer Support Customer Success Service Level Agreements +11 Support Tickets Escalation Management Knowledge Base Management Customer Communication SaaS Support Technical Support Troubleshooting Documentation Review Workflow Analysis LLM Evaluation Service Operations
  • Remote (Global)
  • $43 - $50/hr
  • May 14, 2026

Mercor is seeking experienced customer success and support professionals to help train AI systems focused on service-related document comprehension and customer communication workflows. This role involves evaluating AI-generated responses and analyses involving: Service level…

AI Expert - IT & Support Operations Contractor · Part-time Ongoing
IT Support Helpdesk Ticketing Systems +9 HR Operations Customer Support ServiceNow JIRA Zendesk HRIS Knowledge Base Management Back Office Operations AI Model Evaluation
  • Remote (Global)
  • $35 – $75/hr
  • Apr 24, 2026

About the Role We are seeking IT & Back Office Experts to support AI model training by designing complex operational workflows and evaluating AI-generated outputs. In this role, you will create realistic scenarios across IT support, customer support, HR operations, and…

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