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IT & Back Office Expert

Mercor

Computer Science & Engineering Contractor · Part-time Ongoing
Remote (Global) $35 – $75/hr April 24, 2026

Job description

About the Role

We are seeking IT & Back Office Experts to support AI model training by designing complex operational workflows and evaluating AI-generated outputs.

In this role, you will create realistic scenarios across IT support, customer support, HR operations, and administrative workflows, and assess how AI systems perform in managing back-office functions.

Key Responsibilities

  • Design end-to-end support workflows across IT and back-office functions
  • Build scenarios involving helpdesk, HR ops, and customer support processes
  • Create and evaluate support artifacts (tickets, runbooks, KB articles)
  • Assess AI-generated outputs and provide structured feedback
  • Support development of AI systems for operational workflows
  • Clearly articulate reasoning behind support and operational decisions

Areas of Work

  • IT Support (helpdesk triage, access management, device setup)
  • Customer Support (ticket routing, escalations, knowledge base)
  • HR Operations (onboarding, HRIS updates, benefits)
  • Admin & Facilities (expenses, travel, coordination)

Requirements

  • 3+ years experience in IT support, customer support, HR ops, or admin roles
  • Experience with ticketing systems (ServiceNow, Jira, Zendesk)
  • Familiarity with HR systems (Workday, BambooHR)
  • Understanding of support workflows and escalation processes
  • Ability to produce and interpret operational documentation
  • Strong written communication and analytical skills

Preferred Qualifications

  • Experience across multiple back-office domains
  • Familiarity with SSO, access management, or procurement systems
  • Experience managing knowledge bases or runbooks

Work Details

  • Work Type: Fully remote
  • Engagement: Contractor
  • Schedule: Flexible (part-time)

Compensation

  • $35 – $75/hour depending on experience
  • Weekly payments via Stripe or Wise

About the Opportunity

This role focuses on improving AI systems in IT and back-office operations by combining real-world support expertise with structured evaluation and workflow design.

Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Mercor legitimate?
Yes, Mercor is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Mercor?
To get started, visit Mercor's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Mercor offer remote work?
Yes, Mercor offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Mercor pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Mercor's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Mercor?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What is Mercor's vetting process like?
Mercor uses an AI-powered vetting process that evaluates candidates through technical assessments, interviews, and skill verification. The platform matches vetted talent with companies looking for specific expertise. The process is designed to be efficient and identify top-tier professionals quickly.
What types of roles does Mercor offer?
Mercor connects professionals with AI engineering, software development, data science, machine learning, and other tech-focused roles. The platform works with startups and enterprises, offering both contract and full-time remote positions across various technical domains.
Is Mercor free for job seekers?
Yes, Mercor is free for job seekers and freelancers. The platform earns revenue from companies hiring through the network. Candidates can create profiles, get vetted, and apply for positions at no cost.
Apply now

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