TELUS International Verified

Global AI data solutions provider with a community of 1M+ annotators, delivering data annotation across 500+ languages.

AI Training AI Data & Digital Solutions
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Vancouver, Canada HQ
85,100 employees

What is TELUS International?

TELUS International (now operating as TELUS Digital AI) is a global AI data solutions company headquartered in Vancouver, Canada, established in 2005 as a division of TELUS Corporation. The company creates and enhances data to enable better artificial intelligence through its global AI Community of over one million annotators and linguists. TELUS International offers end-to-end data capabilities including data collection, validation, linguistic annotation, and data annotation for machine learning and computer vision models. Their proprietary AI training platform, Ground Truth Studios, handles various data types — text, images, audio, video, and documents — across more than 500 languages and dialects. Solutions span advanced smart products, search engine evaluation, speech recognition, and human-like bot interactions. The company offers flexible, remote, part-time and freelance opportunities globally, with roles such as AI Data Annotation Specialist, Personalized Internet Assessor, and Media Search Analyst.

Mission & values

TELUS Digital leverages technology, human ingenuity and compassion to design, build and deliver digital-first, AI-fueled customer experiences for global brands.

Humanity-in-the-Loop

Responsible AI and automation that always serve a human-centric future.

We give where we live

Deep community investment; team members volunteered 100,000+ hours in 2024.

Customers first

Empathetic, end-to-end CX solutions built around each client's customers.

Spirited teamwork

Caring, inclusive culture treated as a competitive advantage.

Courage to innovate

Embrace next-gen technology and operational excellence to push the industry forward.

Life at TELUS International

Headset resting beside a laptop on a desk
Always on
Man using an IP desk phone in an office
Customer calls
Two women chatting in a bright workspace
Warm interactions
Man at a workstation in a call-centre style office
Operations floor
Three people working at laptops in an open office
Open office culture

Qualifications

For most AI Community roles, a High School Diploma or GED is preferred, though not strictly required if a candidate demonstrates exceptional skills. Strong attention to detail and the ability to meticulously follow precise guidelines are crucial. Proficiency in English (written and verbal) is a basic requirement, and for region-specific roles, familiarity with the local language and cultural nuances is essential. Candidates need a reliable internet connection, a desktop or laptop computer, and a smartphone (Android 4.2+ or iPhone iOS 10.0+). Prior experience in data annotation is a plus but often not required, as training materials and guidelines are provided. For Internet Assessor roles, at least 12 months of active Gmail usage and daily social media engagement may be required. For Media Search Analyst roles, an Apple ID and experience with Apple products may be needed. The hiring process includes an application, open-book qualification assessments, and identity verification. Cultural awareness is valued — some roles require having lived in a specific country for several consecutive years to understand local trends. A basic understanding of AI or machine learning concepts is advantageous but not mandatory.

Leadership

J

Jason Macdonnell

Acting CEO & COO, TELUS Digital

Stepped in as Acting CEO in September 2024 while also serving as President of TELUS Digital Customer Experience.

T

Tobias Dengel

President, TELUS Digital Solutions

Leads the Solutions business; joined via TELUS's acquisition of WillowTree, which he founded.

G

Gopi Chande

CFO

Oversees finance for the publicly traded TELUS Digital (TSX/NYSE: TIXT).

Hiring process

  1. 1

    Online application

    Submit your application through the TELUS Digital careers portal.

    About 3 days

  2. 2

    Recruiter screen

    Initial conversation about role fit, experience, and logistics.

    About 7 days

  3. 3

    Assessment

    Role-specific skills test or language/CX evaluation for frontline roles.

    About 5 days

  4. 4

    Hiring manager interview

    Panel interview with the operations or functional leader.

    About 7 days

  5. 5

    Offer & onboarding

    Background checks, offer, and onboarding including product training.

    About 14 days

Funding

StagePublic
Last roundFebruary 2021
Investors
TELUS Corporation Baring Private Equity Asia

Awards & recognition

Company information

Frequently asked questions

Is TELUS International legitimate?
Yes, TELUS International is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with TELUS International?
To get started, visit TELUS International's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does TELUS International offer remote work?
Yes, TELUS International offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does TELUS International pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit TELUS International's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with TELUS International?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What AI training programs does TELUS International offer?
TELUS International offers AI training programs including data annotation, content evaluation, search relevance assessment, linguistic evaluation, and AI model testing. Their AI Community platform connects freelance AI contributors with projects from major technology companies worldwide.
How large is TELUS International's contributor network?
TELUS International maintains one of the largest AI contributor communities globally, with over one million contributors across 100+ countries. This massive network enables them to handle diverse projects requiring multiple languages, cultural expertise, and regional knowledge.
What assessment tests does TELUS International require?
Assessment requirements vary by project. Common assessments include language proficiency tests, search engine evaluation exams, web research tasks, and project-specific qualification tests. Some roles may require the UHRS (Universal Human Relevance System) assessment for search-related tasks. Study materials are typically provided before assessments.

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