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Customer Support Customer Success Service Level Agreements +11 Support Tickets Escalation Management Knowledge Base Management Customer Communication SaaS Support Technical Support Troubleshooting Documentation Review Workflow Analysis LLM Evaluation Service Operations
  • Remote (Global)
  • $43 - $50/hr
  • May 14, 2026

Mercor is seeking experienced customer success and support professionals to help train AI systems focused on service-related document comprehension and customer communication workflows. This role involves evaluating AI-generated responses and analyses involving: Service level…

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