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Quality Manager

Concentrix

Operations Manager Full-time
Philippines November 5, 2026

Job description

Job Title:

Quality Manager

Job Description

The Manager I, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams.

  • Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
  • Maintain accurate metrics of direct reports individual performance as well as overall team level performance
  • Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
  • Develop strong working relationships with key Business stakeholders, internal and external
  • Oversee audits of key support processes within each account and recommends changes

Location:

PHL NCR QC Work-at-Home

Language Requirements:

Time Type:

Full time

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Frequently asked questions

What does Concentrix do?
It is a global customer experience and business services company providing customer service, technical support, sales, content moderation and AI-enabled CX for client brands across technology, retail, banking, healthcare, travel and telecoms. It is NASDAQ-listed as CNXC with revenue of roughly $9.62 billion in 2024.
I was contacted about a Concentrix job on Telegram or WhatsApp. Is it real?
No. Concentrix states it does not recruit through external chat applications, and only uses email addresses on the @concentrix.com domain. Scammers build fake recruitment sites copying its logos and job descriptions. Concentrix is among the most impersonated employers in work-from-home hiring and runs official warning pages at concentrix.com/scam-warning and concentrixcareers.com/recruitment-fraud-alert. Apply only through jobs.concentrix.com.
Does Concentrix hire work-from-home staff?
Extensively. It is one of the largest work-from-home employers in customer support, typically carrying a few hundred remote openings across customer service, technical support and sales, with US postings advertising hiring across 35 states and opportunities in many of the 70+ countries it operates in.
What does Concentrix pay?
US work-from-home customer service pay is reported to average around $18.80 per hour, with most roles between roughly $15.38 and $20.91. Rates vary by client programme, role type and state, and differ substantially across its international markets. Training is typically paid.
What do I need to qualify?
Requirements are accessible: strong communication skills, a reliable internet connection, a quiet workspace, and the ability to work independently, rather than a degree or prior experience. Training is provided. Note these are usually structured shifts rather than flexible hours, since client contact centres run to set schedules.
Is Concentrix a stable employer?
It is very large and publicly traded, but the trend is worth knowing. Workforce data puts it at roughly 442,000 employees as of March 2026, down about 12.3% from roughly 504,000 in 2023, a reduction of some 62,000 roles reflecting wider pressure on outsourced customer support as AI absorbs routine contact volume. It continues to hire at scale.
Who runs Concentrix, and what was the Webhelp deal?
Chris Caldwell has been President and CEO since December 2020, when the company was spun off from SYNNEX as an independent public company. In September 2023 it closed its combination with Webhelp, valued at roughly $4.8 billion, creating one of the largest CX providers globally.
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