UK Commercial Banking Operations Expert – AI Evaluation Project

About the Project

Truelancer is looking for experienced UK Commercial Banking Operations Experts to support an AI evaluation project.

The project involves reviewing a simulated SME/mid-market banking environment designed to train and evaluate AI agents. Your practical banking experience will be used to assess whether AI agents can accurately handle real-world commercial banking servicing and operational scenarios.

Role

UK Commercial Banking Operations Expert / SME Banking Operations Reviewer

Key Responsibilities

• Review and evaluate simulated commercial banking workflows and scenarios.

• Assess AI-generated responses and actions against real-world UK banking practices.

• Validate workflows related to SME and mid-market business banking.

• Review scenarios involving:

  • Payments and payment operations
  • Payment repairs, returns, recalls and investigations
  • Bacs, CHAPS, Faster Payments and SWIFT
  • Account mandates and signatories
  • User permissions and approval limits
  • Online banking entitlements and dual authorisation
  • Cash management and account arrangements
  • Negotiated pricing, fees and fee reconciliation

• Provide expert feedback on the accuracy, practicality and completeness of simulated banking workflows.

• Identify gaps or inconsistencies based on your hands-on UK commercial banking experience.

Mandatory Requirements

• 3+ years of hands-on experience in UK business/commercial banking servicing or operations.

• Relevant experience must be within the last 5 years.

• Must have worked for a UK bank, such as:

  • NatWest / RBS
  • Lloyds Bank
  • Barclays UK
  • HSBC UK
  • Santander UK
  • Metro Bank
  • Allica Bank
  • TSB
  • Other UK commercial/business banking institutions

• Strong practical understanding of SME or mid-market business banking operations.

• Fluent or native-level English.

Preferred Experience

Experience in one or more of the following areas is highly relevant:

• Bulk payments and payment processing
• Payment repairs, returns, recalls and investigations
• Bacs, CHAPS, Faster Payments and SWIFT
• Mandate management and signatory changes
• Dual authorisation and approval limits
• Online banking permissions and entitlements
• Cash management
• Cash pooling and account sweeping
• Negotiated pricing and banking fees
• Fee reconciliation
• Existing loan servicing, including drawdowns and repayments

Ideal Candidate Profile

The ideal candidate has hands-on experience servicing UK business banking clients and has been involved in the day-to-day operational management of commercial accounts, including payments, mandates, account arrangements and online banking access.

Typical relevant backgrounds may include:

• Commercial Operations Manager
• Business Banking Operations Manager
• Commercial Banking Operations Specialist
• Service Delivery Manager
• Payments Operations Manager
• Cash Management Team Leader
• Commercial Operations Analyst
• Business Banking Service Manager
• Commercial Banking Client Service Manager
• Business Banking Operations Specialist

Not a Fit

This opportunity is not suitable for candidates whose experience is limited to:

• Retail/personal banking
• Relationship management without operational servicing experience
• Credit underwriting or credit analysis
• Investment banking
• Wealth management
• Audit
• Legal
• Compliance without hands-on commercial banking operations experience

Engagement

• Remote
• Part-time / project-based
• Flexible schedule, subject to project requirements
• Expert evaluation and AI training-related work