Intercom

Customer-service + AI-agent platform behind "Fin"; Irish unicorn hiring 650 globally in 2026.

Services Customer Service / AI / SaaS
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San Francisco, CA, USA HQ
1000+ company size
2011 founded

What is Intercom?

Intercom is a customer-service and AI-agent SaaS founded in 2011 by four Irish entrepreneurs — Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. The flagship product, **Fin**, is an AI agent that resolves customer-service tickets autonomously across chat, email, SMS, WhatsApp, and the help center. Eoghan McCabe is CEO and Chairman (he founded the company, transitioned to chairman in 2020, and returned as CEO in October 2022). Intercom raised $125M in venture funding (Series D, 2018) reaching unicorn status, and added $250M in debt financing in March 2026 to scale AI development and global hiring. The company runs offices in San Francisco (HQ), Dublin (engineering hub), London, Berlin, Chicago, and Sydney, and announced plans in early 2026 to hire 650 new employees across those offices.

Mission & values

Make internet business personal — orchestrate AI agents and human teammates so every customer interaction feels like a one-to-one conversation.

Qualifications

Intercom hires across engineering (R&D, ML/AI, platform, growth), product, design, sales, customer success, support, marketing, finance, and people. The 2026 expansion targets 650 hires across Dublin, London, Berlin, Sydney, Chicago, and San Francisco — biggest concentration of new roles in Dublin and London. Remote-friendly hybrid arrangements are common but most roles require proximity to one of the six offices. Apply at intercom.com/careers.

Leadership

E

Eoghan McCabe

Founder, CEO & Chairman

Co-founded Intercom in 2011; CEO 2011–2020, Chairman 2020–2022, returned as CEO in October 2022.

D

Des Traynor

Co-Founder & Chief Strategy Officer

Co-founded Intercom in 2011; leads strategy and brand.

C

Ciaran Lee

Co-Founder & CTO

Co-founded Intercom in 2011; leads engineering and platform.

D

David Barrett

Co-Founder

Co-founded Intercom in 2011.

Hiring process

  1. 1

    Application

    Apply via intercom.com/careers.

  2. 2

    Recruiter screen

    Initial conversation to confirm fit and visa/location alignment.

    About 3 days

  3. 3

    Hiring manager interview

    Role-specific deep-dive with the manager.

    About 5 days

  4. 4

    Technical / craft loop

    Multi-round interviews — system design + coding for eng, portfolio for design, case study for product/GTM.

    About 10 days

  5. 5

    Bar-raiser + offer

    Final cross-functional values fit; offer + comp discussion.

    About 5 days

Funding

StageSeries C+
Total raised$240,700,000
Investors
Iconiq Capital GV Index Ventures Bessemer Venture Partners

Awards & recognition

  • Unicorn status (>$1B valuation) · 2018

    Series D 2018

  • $250M debt financing for AI scale-up · 2026

    Intercom

  • 650 new hires planned across 6 global offices · 2026

    Intercom

Company information

Frequently asked questions

Who founded Intercom?
Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett in 2011, in Dublin.
What is Fin?
Intercom's flagship AI agent product — autonomously resolves customer-service tickets across chat, email, SMS, WhatsApp, and help center.
Is Intercom public?
No — Intercom is private with unicorn status ($125M Series D in 2018, $250M debt financing March 2026).
Where are roles based?
San Francisco (HQ), Dublin, London, Berlin, Chicago, and Sydney. Hybrid arrangements common; most roles require office proximity.
Is Intercom hiring?
Yes — announced plans in early 2026 to hire 650 new employees across the six offices.
How can I apply?
Browse open roles and apply at intercom.com/careers.

Stay in the loop.

One email per week, 5 hand-picked roles.