Resume example
Customer Success Manager Resume Example
A strong resume for remote Customer Success Manager roles in 2026, with expert writing tips.
Writing tips for remote Customer Success Manager resumes
- Lead with retention and expansion metrics: GRR, NRR, churn rate, expansion MRR.
- Show your book of business scale: "managed 80 accounts totalling $3.2M ARR."
- Mention health score systems or tools you use (Gainsight, ChurnZero, Salesforce).
- Remote CSMs must demonstrate async relationship-building and proactive communication.
- Include NPS or CSAT scores you drove if you have them.
Kwame Asante
Accra, Ghana — remote globally
kwame.asante@example.com · linkedin.com/in/kwameasante
Summary
Customer success manager with 6 years in B2B SaaS, specialising in complex mid-market accounts. Known for turning high-churn accounts into long-term expansions. Managed books of business up to $4.2M ARR on fully remote teams.
Experience
Senior Customer Success Manager
Fieldworx (ops SaaS, remote-first)
2021 – present
- Maintained 98% gross retention and 118% net revenue retention across 65 mid-market accounts ($3.8M ARR).
- Rescued 4 at-risk accounts in FY2023 totalling $480k ARR; converted 2 into multi-year expansions.
- Created a digital QBR template adopted company-wide; reduced QBR prep time by 60% for a team of 8 CSMs.
Customer Success Manager
LogiFlow (logistics SaaS, hybrid)
2018 – 2021
- Managed onboarding for 35 new customers/year with a 94% day-90 retention rate.
- Drove $210k in expansion MRR through proactive upsell conversations tied to product usage signals.
- Partnered with product to surface 12 customer feature requests, 4 of which shipped within 6 months.
Skills
Gainsight
Salesforce
Intercom
Zoom
Notion
QBR facilitation
Slack
Data-driven health scoring
Education
BSc Business
University of Ghana Business School
2017
This is a fictional sample resume created to illustrate strong remote-ready resume writing. Names, companies, and details are invented.
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