Customer Support Specialist

About RAY

RAY connects global talent with leading founders and organizations, enabling individuals to work on meaningful, high-impact roles. The company leverages advanced AI tools and training to deliver exceptional support experiences worldwide.

Role Overview

We are looking for a Customer Support Specialist who is passionate about delivering exceptional service and fluent in German.

In this role, you will act as a key point of contact for customers while helping shape and improve customer support processes. You will collaborate with multiple teams and contribute to building a high-quality, scalable support system.

Key Responsibilities

• Serve as the primary point of contact via telephone hotline
• Handle customer inquiries through phone and email
• Create and process customer orders based on phone requests
• Prepare, review, and adjust customer invoices
• Support implementation of invoice-based payment processes
• Develop and optimize customer service templates and workflows
• Manage special or complex cases in collaboration with logistics teams
• Introduce modern e-commerce support tools and processes
• Analyze customer feedback and service data to identify improvements
• Generate reports and performance analyses
• Collaborate with marketing, sales, and logistics teams

Requirements

• Fluent German (spoken and written, professional level)
• Strong communication and interpersonal skills
• Customer-focused mindset with high empathy
• Comfortable handling phone-based support
• Reliable, proactive, and solution-oriented
• Ability to work independently and manage tasks effectively
• Willingness to learn new tools and processes quickly
• Initial experience in customer service or similar roles preferred
• Team-oriented with strong organizational skills

What We Offer

• Competitive salary and performance-based bonuses
• Fully remote and flexible work environment
• Company-provided laptop and equipment
• Training in AI and LLM tools
• Opportunity to work with global founders and teams
• Strong career growth and development opportunities

Work Details

• Work Type: Fully remote
• Engagement: Full-time
• Global team collaboration

Additional Notes

• Ideal for candidates who enjoy direct customer interaction and problem-solving
• Strong opportunity to grow within a fast-paced, international environment