Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Sales Assistant (Outbound + CRM + Campaigns)
Job description
We’re looking for a highly organized, proactive Sales Assistant/Coordinator to help keep our sales funnel full by identifying ideal prospects, enriching and validating contact data, and executing outbound campaigns. You’ll own CRM hygiene in Zoho CRM and run consistent outreach using Zoho Campaigns and/or Lemlist, helping ensure our outreach is targeted, accurate, and timely.
This role is perfect for someone who loves systems, is obsessed with clean data, and takes pride in turning a messy lead list into a high-performing outbound engine.
Primary Outcomes (What Success Looks Like)
A steady stream of qualified prospects added to the pipeline each week
Clean, accurate Zoho CRM records (contacts, accounts, notes, statuses, tasks)
Consistent, well-executed outbound campaigns with trackable results
Efficient, mapped in-person stop routes with verified addresses and correct decision-makers
Key Responsibilities
- Funnel-Fill & Prospecting Support
Build and maintain targeted prospect lists based on our Ideal Client Profile (ICP)
Identify decision-makers (HR, Payroll, Operations leadership) and confirm they’re current
Research businesses and prioritize best-fit targets for outreach and in-person drops
- Data Enrichment & Validation
Enrich accounts and contacts with missing fields (titles, emails, phone numbers, locations, employee count, etc.)
Validate data accuracy (correct addresses, correct office locations, company status, role confirmation)
Verify that the person we want to meet actually works in that office (not remote, not outdated)
- Zoho CRM Ownership (Non-Negotiable)
Create/update leads, contacts, accounts, and deal records in Zoho CRM
Maintain clean pipeline stages, next steps, tasks, and follow-up dates
Log activities and ensure every lead has an owner, status, and next action
Build simple CRM reports/dashboards as needed (activity, pipeline health, campaign performance)
- Campaign Execution (Zoho / Lemlist)
Create, schedule, and send outbound campaigns (email sequences and/or light multi-touch)
Segment lists, manage suppression lists, and ensure compliance with best practices
Track performance metrics (open/reply rates, meeting conversions) and recommend adjustments
Coordinate follow-up workflows so no warm lead falls through the cracks
- In-Person Stop Planning & Route Optimization
Build “visit-ready” target lists with verified addresses and best times to stop by
Map/optimize routes for efficient drop days (clusters by area)
Prep briefing notes for each stop: who to ask for, what they care about, context/history
Administrative
Calendar management for the CEO
Skills & Qualifications
2+ years supporting sales teams, outbound prospecting, or CRM administration (VA experience is great)
Strong experience with Zoho CRM (required)
Experience running outbound campaigns in Zoho Campaigns and/or Lemlist (or similar tools)
Excellent research skills (LinkedIn, company websites, directories, etc.)
Strong attention to detail and comfort cleaning/standardizing data
Clear written communication and follow-through (tasks get closed, not “left open”)
Nice-to-Haves
Experience in B2B services/SaaS/HCM/payroll (helpful but not required)
Basic understanding of deliverability and list hygiene
Familiarity with mapping/routing tools (Google My Maps, Route planning apps, etc.)
Work Style & Expectations
Self-directed: you don’t wait to be told what’s next—you find the next best action
Process-oriented: you create repeatable systems and checklists
Metrics-driven: you care about volume, quality, and conversion—not just “busy work”
Confidential and professional: you’ll handle sensitive contact and pipeline data
KPIs (How You’ll Be Measured)
Qualified leads added per week/month
CRM accuracy and completeness (audit pass rate, duplicates reduced, fields filled)
Campaign consistency (touches sent on schedule) and performance (reply/meeting rates)
“Visit-ready” stops prepared (verified decision-maker + correct address + mapped route)
Requirements
This is a full time role
Up to $6/hr
Available regions
Each region below is open to applicants in that country only. Apply through the link for your region.
You will be redirected to the company's website to complete your application.