Engagement Lead (Remote)

<div><strong>Company Overview</strong></div><div><strong>&nbsp;</strong></div><div>We are a global empathy-led technology services company where software and people transformations go hand-in-hand.</div><div>Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.</div><div>We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges.</div><div><br></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 48px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Key Responsibilities:</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Ensure&nbsp;</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">timely</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Build and&nbsp;</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">maintain</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;strong client relationships through regular communication and issue resolution.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Identify</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;upsell and cross-sell opportunities within existing accounts based on evolving client needs.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Conduct governance meetings and performance reviews with clients and internal stakeholders.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Collaborate with delivery and support teams to ensure seamless execution and continuous improvement.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Support conflict resolution and contribute to client success and long-term partnerships.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Participate in onboarding processes and&nbsp;</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">maintain</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;detailed records of client interactions to support engagement continuity.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 48px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; display: inline-block;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; cursor: move; left: 0px; position: relative; display: inline-block; text-indent: 0px; top: 2px;"><img alt="1760520957ZL1GjATP2aHr.png" src="https://s3.amazonaws.com/files.freshteam.com/production/81739/attachments/6020720995/original/1760520957ZL1GjATP2aHr.png?1760520957" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; border: none; height: auto; width: auto; white-space: pre !important; margin-right: auto; margin-left: auto; display: block; max-width: 620px;" class="fr-fic fr-dii" width="auto" height="auto" data-attachment-id="6020720995"></span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 48px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif; font-weight: bold;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Qualifications:</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Bachelor’s degree in technology, business, or a related field.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Minimum 5-6 years of experience in client engagement, account management, or customer success roles.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-family: ;"><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Proven ability to manage multiple high-value accounts and drive strategic outcomes.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Strong communication</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;and relationship-building skills.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Proficiency</span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">&nbsp;in CRM tools and engagement tracking systems.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Excellent organizational and time management abilities.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Ability to work collaboratively across teams and adapt to changing client priorities.</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; position: relative;"><ul style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;"><li style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 11pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span lang="EN-IN" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-variant-ligatures: none !important; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px;">Willingness to work in the US Time zone (5 PM to 2 AM IST).</span></span><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></li></ul></div><div style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;"><p style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 48px; padding: 0px; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;"><span style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; font-size: 11pt; line-height: 17.2667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&nbsp;</span></p></div></div>