SAP AMS Service Delivery Manager

Responsibilities
• Lead SAP production support activities across functional and technical workstreams.
• SAP functional knowledge of ATR, STP, O2C modules is a must with knowledge in GTS, TM as good to have modules
• Manage incidents, service requests, defects, and enhancement delivery in accordance with agreed service levels.
• Act as the primary escalation point for critical production issues and business disruptions.
• Facilitate weekly operational reviews and service status meetings with client stakeholders.
• Monitor ticket queues, backlog, delivery metrics, and team capacity to ensure timely resolution of work.
• Coordinate cross-functional teams including SAP functional, integration, security, ABAP, and Basis resources.
• Provide regular service performance reporting, risk assessments, and executive-level updates.
• Support change, release, and deployment activities while minimizing business disruption.
• Drive continuous improvement initiatives focused on operational efficiency, service quality, and client satisfaction.
• Maintain knowledge management assets, support documentation, and standard operating procedures.
• Partner with Client Success Managers and Delivery Leadership to align service delivery with business objectives.

Qualifications
• Minimum 8+ years of SAP support or delivery experience.
• Strong understanding of SAP production support and incident management processes.
• Experience leading cross-functional SAP support teams.
• Excellent stakeholder management and executive communication skills.
• Experience working in managed services environments preferred.
• Knowledge of ServiceNow or similar ITSM platforms.
• PMP, SAP certifications, or ITIL certifications preferred.
• Bachelor’s degree from an accredited college or university or 8+ years of relevant work experience. Minimum of a high school diploma or GED is required.

KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.

KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.

KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.