Seeking experienced patient financial services leaders to evaluate healthcare AI systems, improve self-pay collections, optimize patient payment plans, enhance financial engagement, and maximize revenue recovery while maintaining compliance and patient satisfaction.
Patient Access Leader
United States
$80 – $80/hr
June 24, 2026
Job description
Role Overview
Mercor is partnering with a leading AI research laboratory to improve next-generation AI systems used in healthcare revenue cycle management.
The organization is seeking experienced Patient Access leaders to evaluate and improve AI tools supporting patient registration, scheduling, pre-registration, insurance verification, intake coordination, and front-end revenue cycle operations.
This role combines healthcare operations expertise with AI evaluation and process improvement work, helping shape the future of AI-powered healthcare administration.
Responsibilities
Patient Access Leadership
- Lead end-to-end patient access operations across inpatient and outpatient settings
- Oversee pre-registration, registration, scheduling, and patient intake workflows
AI Evaluation & Quality Review
- Review AI-generated outputs related to patient access workflows
- Identify errors, inconsistencies, and workflow issues
- Provide structured, actionable feedback
- Document observations and annotations to support AI training datasets
Revenue Cycle Operations
- Develop and enforce policies and procedures for registration accuracy, demographic data capture, and point-of-service collections
- Monitor key performance indicators including registration error rates, pre-registration completion rates, insurance verification accuracy, and front-end denial rates
- Identify and resolve front-end deficiencies that may impact clean claim submission
Cross-Functional Collaboration
- Partner with billing teams, clinical teams, and IT departments
- Improve workflows and reduce downstream claim errors
Training & Compliance
- Train and mentor patient access staff
- Ensure compliance with HIPAA, CMS regulations, commercial payer requirements, and government payer requirements
Requirements
- 5+ years of experience in Patient Access, Patient Registration, or Front-End Revenue Cycle Management
- Minimum 2 years in a Manager-level or Director-level role
- Experience with Epic, Cerner, Meditech, or similar EHR and registration systems
- Exceptional written and verbal English communication skills
Preferred Qualifications
- NAHAM Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA)
- Experience with denial prevention initiatives
- Familiarity with ChatGPT, Claude, or other AI tools
Contract & Payment Terms
- Independent contractor engagement · Fully remote · Flexible schedule
- Weekly payments through Stripe or Wise
- US work authorization required · No visa sponsorship
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