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Customer Service Professional – AI Career Evaluation Specialist

Alignerr

AI & Data Training Contractor
Remote (Global) $25 – $50/hr June 16, 2026

Job description

Customer Service Professional – AI Career Evaluation Specialist

About the Role

What if your hands-on experience in customer service could directly influence how AI systems coach and guide professionals across the country? We're looking for experienced Customer Service professionals in Chicago and the greater Midwest to evaluate and improve cutting-edge AI career guidance tools — making sure the advice they give is grounded in real-world expertise.

This is a fully remote, flexible contract role. You don't need an AI background — you need deep knowledge of what it actually takes to build and grow a career in customer service.

  • Organization: Alignerr
  • Type: Hourly Contract
  • Location: Remote
  • Commitment: 10–40 hours/week

What You'll Do

  • Review career-related questions from professionals at different stages of their customer service journey
  • Write high-quality "golden answers" that reflect expert-level career guidance within your field
  • Develop evaluation rubrics used to assess and score AI-generated career advice
  • Flag inaccurate, unrealistic, or incomplete recommendations generated by AI systems
  • Apply your real-world industry knowledge to help AI deliver better career coaching
  • Work independently and asynchronously — fully on your own schedule

Who You Are

  • Solid professional experience in Customer Service, Customer Support, Client Services, or Call Center Operations
  • Deep understanding of customer-facing roles, career paths, and what it takes to succeed and grow
  • Strong written communication skills — you can translate experience into clear, useful guidance
  • Able to give practical, actionable, and honest career advice
  • Self-directed and reliable when working without direct supervision
  • No prior AI, technology, or research experience required

Nice to Have

  • Leadership or supervisory experience in a customer service or support environment
  • Track record of training, mentoring, or developing customer service team members
  • Experience with CRM tools like Salesforce, Zendesk, or Freshdesk
  • Background in quality assurance, coaching, or contact center operations
  • Customer Success or account management experience

Why Join Us

  • Play a direct role in shaping how AI guides customer service careers
  • Fully remote and flexible — set your own hours and work from anywhere
  • Freelance autonomy with meaningful, well-structured task-based work
  • Leverage your professional expertise in a new and impactful way
  • Contribute to AI projects at the frontier of career development technology
  • Potential for ongoing work and long-term opportunities as new projects launch
Apply now

You will be redirected to the company's website to complete your application.

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Frequently asked questions

Is Alignerr legitimate?
Yes, Alignerr is a legitimate company listed on RemoWork. We verify all companies on our platform. However, we always recommend doing your own research before sharing personal information or starting work. Check reviews from other users and visit the company's official website for the most up-to-date information.
How do I get started with Alignerr?
To get started, visit Alignerr's official website and look for their careers or sign-up page. Create an account, complete your profile with relevant skills and experience, and apply for available positions or projects. Some companies may require you to pass a qualification test or assessment before you can start working.
Does Alignerr offer remote work?
Yes, Alignerr offers remote work opportunities. Most tasks and positions can be completed from anywhere with a reliable internet connection and a computer or smartphone. Specific location requirements may vary by project or role, so check individual listings for details.
How does Alignerr pay its workers?
Payment methods and schedules vary. Common payment options include PayPal, bank transfers, Payoneer, and other digital payment platforms. Visit Alignerr's official website or check their payment/FAQ section for specific details about payment methods, minimum thresholds, and payout schedules.
What skills do I need to work with Alignerr?
Required skills vary by role and project. Generally, you'll need a reliable internet connection, basic computer literacy, strong attention to detail, and good communication skills. Some positions may require specialized expertise, language proficiency, or technical qualifications. Check individual job listings for specific requirements.
What type of AI work does Alignerr focus on?
Alignerr specializes in AI alignment and model evaluation tasks. Contributors help ensure AI models produce safe, accurate, and helpful outputs by evaluating model responses, identifying errors or biases, and providing human feedback that improves AI behavior and alignment with human values.
Do I need technical AI knowledge to work with Alignerr?
While technical AI knowledge is a plus, many Alignerr tasks are designed for non-technical contributors with strong critical thinking, writing, and analytical skills. The ability to evaluate content quality, identify factual errors, and provide clear feedback is more important than programming expertise for most roles.
How does Alignerr ensure quality in its work?
Alignerr implements multi-layered quality assurance including calibration tasks, consensus scoring between annotators, regular quality audits, and feedback loops. Contributors are expected to maintain high accuracy scores, and ongoing training helps maintain consistent quality standards.
Apply now

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