Program Manager III

The Role

As an Operations Program Manager, you will manage day-to-day execution for 3P Retail & Telco repair and maintenance and supply fulfillment/warehouse operations across North America. You will oversee external warehouse and service partners, track performance, improve processes, and ensure materials, documentation, and service execution meet business needs.

This role is best suited for a hands-on operations program manager with experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvement. You will partner with internal teams and external agencies to manage execution, resolve escalations, maintain compliance, and scale operational improvements.

The Candidate

You are a hands-on operations leader with experience in retail repair and maintenance, warehouse execution, material flow, vendor or warehouse agency management, KPI ownership, and continuous improvement. You use a structured, data-driven approach to solve problems, improve processes, and maintain system integrity, inventory accuracy, and compliance while working effectively with internal teams and external partners.

Key Responsibilities:

• Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
• Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
• Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
• Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
• Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
• Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
• Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours

Qualifications

Required:

• 3+ years of direct program management experience overseeing repair & maintenance programs and supply fulfillment/warehouse agencies within a retail operations environment (e.g., big-box retail, retail field operations, or multi-site retail execution). Candidates whose background is limited to warehousing, supply chain, logistics, visual merchandising, or labor management — without hands-on R&M and supply/fulfillment/warehouse management in retail operations — will not be considered.
• Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
• Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Google Suite and Microsoft Suite; ability to work cross functionally with internal teams, external agencies, and retail partners
• Ability to travel within the U.S. and Canada as business needs require
• Working hours: 8am-5pm PST or 9am-6pm CST

Preferred:

• Background in consumer electronics, tech retail, or similar industries
• Six Sigma, PMP, or other process improvement/project management certification

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $76/hour – $82/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.