Healthcare Back-Office Specialist — Document Understanding

Mercor is seeking experienced healthcare back-office professionals to help train AI systems focused on medical document comprehension and healthcare administration workflows.

This role involves evaluating AI performance across tasks related to:

• Medical records
• Insurance claims
• Clinical documentation
• Billing workflows
• Health information management
• Medical coding systems

Candidates should have hands-on operational experience within healthcare administration environments such as clinics, hospitals, or medical practices.

Key Responsibilities

• Evaluate AI-generated outputs involving:

  • Medical records
  • Insurance claims
  • Clinical documentation
  • Billing workflows

• Assess AI understanding of:

  • ICD-10 coding
  • CPT codes
  • Healthcare administration processes
  • Health information workflows

• Apply real-world healthcare operations expertise to identify:

  • Documentation issues
  • Workflow inconsistencies
  • Billing-related errors
  • Administrative gaps

• Review AI performance for:

  • Accuracy
  • Compliance
  • Operational realism

• Provide structured feedback to improve healthcare-focused AI systems

• Contribute expertise related to:

  • Electronic health records (EHRs)
  • Medical billing systems
  • Clinical documentation management
  • Healthcare back-office operations

• Collaborate remotely with AI evaluation and research teams

Required Skills & Qualifications

• Professional experience in:

  • Healthcare administration
  • Medical billing
  • Health information management
  • Clinic or hospital back-office operations

• Strong familiarity with:

  • Electronic health records (EHR)
  • ICD-10 codes
  • CPT codes
  • Insurance claims processing
  • Clinical documentation

• Ability to evaluate operational accuracy and workflow quality

• Strong:

  • Attention to detail
  • Analytical thinking
  • Written communication

• Understanding of healthcare administrative workflows gained through hands-on operational experience

• Ability to work independently in remote environments

Preferred Background

Ideal candidates may have experience as:

• Clinic back-office managers
• Hospital administrative staff
• Medical billing specialists
• Health information management professionals
• Revenue cycle specialists

Contract & Payment Information

• Independent contractor role

• Fully remote and flexible work environment

• Work on your own schedule

• Weekly payments via:

  • Stripe
  • Wise

• Projects may be:

  • Extended
  • Reduced
  • Ended early

depending on project needs and performance.

Please note:

• H1-B and STEM OPT candidates are not currently supported

About Mercor

Mercor partners with leading AI labs and enterprises to train frontier AI systems using real-world professional expertise across healthcare and other industries.