Technical Program Manager V

Meta's Play & RL team powers immersive gaming experiences across Facebook's Instant Games ecosystem — spanning developer onboarding, content quality reviews, and platform operations. We're seeking a Play Operations TPM to drive the reliability, efficiency, and scalability of our end-to-end review pipelines, coordinate developer issue triage, and live systems and operational processes. This role focuses on keeping things running smoothly at scale — owning operational health, incident response frameworks, process automation, and continuous improvement. As part of this, you'll identify opportunities to improve operational efficiency through AI workflows and help train AI systems to handle repeatable coordination tasks over time.

Responsibilities
Own end-to-end review operations for Instant Games — including quality, app, and policy review processes, as well as triage flows for game developer-reported issues and feedback
Define and track SLAs, quality benchmarks, and throughput metrics across all review pipelines
Identify bottlenecks and drive process improvements and automation to reduce cycle times, including help training AI systems to reduce future operational overhead
Partner cross-functionally with Policy, Trust & Safety, Quality Engineering, and Product to align review standards and implement scalable solutions
Establish and maintain operational playbooks, escalation paths, and decision frameworks
Lead incident response and root-cause analysis for review pipeline disruptions; drive remediation to closure
Build reporting to surface review health, trends, and performance to leadership
For key product priorities, support program planning & execution, helping to track scope, milestones, timelines, and dependencies for cross-functional technical initiatives

Minimum Qualifications
10+ years of experience in operations coordination, QA management, program management, or developer support management
Demonstrated ability to manage queues, track SLAs, and coordinate across multiple teams simultaneously
Clear written communication skills for developer-facing notes, rejection feedback, and status updates
Comfortable working with internal dashboards, tracking systems, and collaboration tools
Strong organizational skills with attention to detail and ability to manage competing priorities
Fluency in English

Preferred Qualifications
Familiarity with game platforms, app review processes, or app store ecosystems (iOS, Android, console)
Experience in eCommerce operations, store merchandising, or SKU-based pipeline management
Background in TPM or program management with XFN coordination experience
Exposure to AI tools and willingness to embrace AI-native ways of working for process automation
Prior experience at platform companies (Google Play, Apple App Store, Xbox, PlayStation Store, or similar)
Understanding of content quality frameworks, tiering systems, or editorial curation workflows

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

The pay range that Tundra in good faith reasonably expects to pay for this position is $65/hour - $75/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.