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Utility Delinquency Specialist (Collections)
Philippines
From $6/hr
April 8, 2026
Job description
Responsible for managing a portfolio of accounts with a focus on delinquency tracking and resolution. This role requires meeting strict deadlines while preparing detailed collection reports, executing delinquency processes, and maintaining accurate account records within the system. Duties include coordinating with third-party partners for service disconnections and reconnections, communicating with residents and internal teams regarding account statuses, and monitoring payment plans to ensure compliance. The position also involves thorough documentation and supporting additional projects as assigned by leadership.
RESPONSIBILITIES
Ability to follow strict deadlines
Prepare collection reporting for portfolio of associations
Execute Delinquency Process in software system for assigned portfolio
Review of Delinquency Maintenance module in software system for credit & zero balance accounts
Prepare accounts for disconnection referral to third party partners
Correspond with third party providers regarding re-connection upon receipt of payments
Correspond with residents regarding account balances
Correspond with site teams regarding delinquent accounts
Maintain proper back-up and notation on accounts
Monitor accounts established on payment plans for assigned portfolio; re-establish connection if on approved payment plan
Other tasks/projects as outlined by department leader
REQUIREMENTS
Experience/knowledge of the collection processing highly preferred
High attention to detail and compliance-oriented mindset
Proficiency with web-based portals, dashboards, and Excel reporting
Ability to communicate clearly and professionally with homeowners
Strong organizational and follow-up skills
Ability to manage deadlines and multiple workflows simultaneously
Requirements
This is a full time role
100% Remote
Rate: $6/hr
Apply now
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