Quality Analyst

Quality Analyst (Contract)

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Summary:

We are seeking a detail-oriented and customer-focused professional to ensure the quality, reliability, and effectiveness of content experiences across a suite of productivity and AI-powered platforms, including templates, prompt templates, AI-generated content, and emerging Copilot experiences. This role sits at the intersection of content, design, and quality assurance, combining strong testing expertise with a deep understanding of content quality, usability, and functionality. The ideal candidate is passionate about identifying issues, validating experiences, and ensuring content performs as intended across multiple products, platforms, and customer scenarios.

Job Responsibilities:

• Develop and execute test plans for templates, prompt templates, AI-generated content, and other Microsoft 365 content experiences
• Perform manual and automated testing across Word, Excel, PowerPoint, Create, and Copilot experiences
• Validate content quality, functionality, usability, accessibility, and adherence to design fidelity
• Identify, document, reproduce, and track defects through resolution
• Evaluate AI-generated outputs against defined quality standards and acceptance criteria
• Assess content accuracy, relevance, usability, formatting, and overall customer experience
• Provide clear recommendations to improve model and content performance
• Create and maintain test scripts, test cases, validation frameworks, and execution documentation
• Develop repeatable testing approaches for new content experiences and features
• Partner with content and cross-team stakeholders to identify opportunities for automation
• Analyze testing results and communicate findings clearly to stakeholders
• Identify patterns, recurring issues, and opportunities for quality improvements
• Track testing outcomes and ensure changes are reflected in documentation and content production workflows

Requirements:

• 2–4 years of experience in QA, content testing, usability testing, or quality assurance
• Minimum 2 years of demonstrated experience creating test plans, test cases, and test reporting documentation
• Minimum 2 years of demonstrated experience communicating the outcomes of quality testing work in a content-focused environment
• Hands-on experience scripting in Python, PowerShell, or similar languages within a QA or content testing context
• Bachelor's degree in Content Automation, Computer Science, Engineering, Information Systems, or a related field
• Strong understanding of testing methodologies and quality assurance processes
• Experience scripting in Python, PowerShell, or similar languages
• Knowledge of Microsoft 365 products and productivity workflows
• Excellent analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to convey quality outcomes to diverse stakeholders
• Experience testing AI-generated content or generative AI experiences (preferred)
• Understanding of design principles, content quality, and user experience (preferred)
• Experience working with automation frameworks (preferred)
• Familiarity with human evaluation methodologies and quality rubrics (preferred)

Additional Details:

• Location: Remote
• Duration: 5 months
• Pay Range*: $34 - $39 per hour
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline: Apply within 72 hours of the posting date to ensure consideration.

This role is eligible for the following benefits:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.