(VITTA) Assistente de Atendimento ao Cliente

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an (VITTA) Assistente de Atendimento ao Cliente based in Brazil.

As an Assistente de Atendimento ao Cliente, you will play a key role in delivering a positive and seamless customer experience by providing efficient, empathetic, and solution-oriented support across multiple communication channels. Working in a fully remote environment, you will act as the bridge between customers and internal teams, ensuring inquiries and requests are resolved accurately and promptly. This position is ideal for someone who enjoys helping people, thrives in a collaborative environment, and is committed to service excellence. You'll contribute to continuous process improvements while maintaining high standards of quality, productivity, and customer satisfaction. If you're passionate about customer care and want to make a meaningful impact every day, this is an excellent opportunity to grow your career.

Accountabilities:

• Provide customer support through chat, phone, and email, ensuring every interaction is professional, clear, and customer-focused.
• Register, monitor, and follow up on customer inquiries, requests, complaints, and appointment scheduling.
• Resolve customer issues efficiently by applying established processes and identifying the most appropriate solutions.
• Escalate complex cases to the appropriate internal teams while tracking progress through to resolution.
• Meet productivity, quality, and service-level targets while maintaining accurate documentation.
• Contribute to the continuous improvement of customer service processes and overall customer experience.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer-focused mindset with empathy and problem-solving abilities.
• Highly organized, responsible, and committed to delivering high-quality service.
• Proactive attitude, positive mindset, and willingness to learn.
• Ability to work collaboratively in a team environment while managing multiple customer interactions.
• Availability to work remotely on a rotating 5x2 schedule, including occasional weekends, from 10:00 AM to 7:00 PM.

Benefits

• Competitive fixed salary.
• Performance-based variable compensation (subject to eligibility).
• Profit-sharing program (PLR), subject to eligibility.
• Comprehensive health and dental insurance.
• 24/7 digital healthcare and telemedicine services.
• Meal and/or food allowance.
• Home office allowance for eligible remote employees.
• Childcare assistance and support for children with disabilities.
• Life insurance coverage.
• Medication subsidy.
• Gym and wellness program options.
• Emotional well-being support program.
• Learning and professional development platform.
• Parental welcome kit.
• Birthday and additional optional lifestyle benefits, including employee discounts and wellness programs.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an (VITTA) Assistente de Atendimento ao Cliente based in Brazil.

As an Assistente de Atendimento ao Cliente, you will play a key role in delivering a positive and seamless customer experience by providing efficient, empathetic, and solution-oriented support across multiple communication channels. Working in a fully remote environment, you will act as the bridge between customers and internal teams, ensuring inquiries and requests are resolved accurately and promptly. This position is ideal for someone who enjoys helping people, thrives in a collaborative environment, and is committed to service excellence. You'll contribute to continuous process improvements while maintaining high standards of quality, productivity, and customer satisfaction. If you're passionate about customer care and want to make a meaningful impact every day, this is an excellent opportunity to grow your career.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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