Academic Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Academic Success Manager based in Brazil.

This role is focused on driving student and faculty engagement to ensure strong academic outcomes and high satisfaction across educational institutions in the LATAM region. You will act as a trusted partner to universities and academic stakeholders, helping them maximize the value of digital learning platforms through structured engagement, onboarding, and ongoing success strategies. The position plays a key role in improving adoption, usage, and retention by aligning solutions with educational goals and measurable outcomes. You will collaborate closely with account management, product, and implementation teams in a fast-paced, data-driven environment. The role requires a strong focus on customer success, proactive problem-solving, and the ability to translate insights into actionable improvement plans. It is ideal for someone who enjoys working at the intersection of education, technology, and customer impact.

Accountabilities:

• Serve as the main point of contact for academic customers, ensuring strong engagement, satisfaction, and long-term adoption of digital learning solutions.
• Design and execute structured engagement plans with institutions, including training sessions for faculty and end users to improve platform usage and educational outcomes.
• Monitor adoption metrics and usage data to identify risks, opportunities, and areas for improvement in customer success.
• Collaborate closely with account managers to support renewals, retention strategies, and expansion opportunities across key accounts.
• Lead onboarding and implementation activities, ensuring smooth adoption and integration of solutions into academic environments.
• Develop proactive initiatives to strengthen relationships, improve customer outcomes, and increase platform utilization.

Requirements:

• Proven experience in customer success, account management, education technology, or similar roles involving stakeholder engagement and relationship building.
• Strong ability to work autonomously, manage priorities effectively, and deliver results in a fast-paced, performance-driven environment.
• Data-driven and analytical mindset with the ability to interpret usage metrics and translate insights into actionable strategies.
• Excellent communication and relationship-building skills with experience managing multiple academic or institutional stakeholders.
• Strong collaboration skills with cross-functional teams, including sales, implementation, and product.
• Fluency in English and Spanish is required, with strong written and verbal communication skills.
• Comfortable working in a remote setup, ideally within Brazil (Rio de Janeiro or São Paulo-based candidates preferred).

Benefits:

• Competitive compensation aligned with experience and market standards.
• Remote-based position with flexibility within Brazil.
• Opportunity to work with leading academic institutions across the LATAM region.
• Professional development in customer success, edtech, and data-driven engagement strategies.
• Collaborative and international work environment.
• Exposure to innovative digital learning platforms and global education solutions.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Academic Success Manager based in Brazil.

This role is focused on driving student and faculty engagement to ensure strong academic outcomes and high satisfaction across educational institutions in the LATAM region. You will act as a trusted partner to universities and academic stakeholders, helping them maximize the value of digital learning platforms through structured engagement, onboarding, and ongoing success strategies. The position plays a key role in improving adoption, usage, and retention by aligning solutions with educational goals and measurable outcomes. You will collaborate closely with account management, product, and implementation teams in a fast-paced, data-driven environment. The role requires a strong focus on customer success, proactive problem-solving, and the ability to translate insights into actionable improvement plans. It is ideal for someone who enjoys working at the intersection of education, technology, and customer impact.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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