Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Manager, CDE Governance is responsible for defining, maintain, and deliver high quality standard operating procedures and best practices processes for the business unit. The manager will manage a team of tenured resources tasked with developing, curating and implementing project plan templates, knowledge based articles to support the project delivery teams. The manager will lead highly complex projects and initiatives supporting business unit-level goals on standard operating procedures, knowledge management, and business process management. They will work closely with, Digital Transformation Specialists, Business Intelligence Consultants, and Manager of Quality and Business Support to drive business success and transformation in the organization. This role requires a strategic thinker with strong leadership skills and a deep understanding of project management, operational best practices, and audit processes.

Day in the Life:

Governance

• Collaborate with senior management, project managers, and other stakeholders to ensure alignment and effective communication across all projects. Act as a key point of contact for governance-related inquiries.
• Develop, implement, and maintain the governance framework for project delivery and operations, ensuring compliance with industry standards and regulatory requirements.
• Develop and manage a knowledge base library for the business unit. 
• Lead and manage highly trained, process and knowledge experts responsible for the establishment of best practice methods to support of both project delivery and platform operations teams.
• Manage staff to assist business, project delivery and operational units to define project planning requirements, develop project plans and knowledge articles to support implementation delivery on supported processing systems and subsystems
• Collaborate with Product and Delivery teams to produce project templates and supporting knowledge articles supporting the implementation of new products and services.
• Focuses on improvements to identify, address, and correct any areas of operation requiring regulatory and/or compliance attention.
• Collaborate with Quality team to analyze project review and testing metrics to develop best practice project templates and knowledge articles that address associated risk and issues.
• Focuses on improvements to identify, address, and correct any areas of operation requiring regulatory and/or compliance attention.
• Monitor performance by gathering relevant data and producing statistical reports.

Audit Responsibilities

• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.
• Ensure that audit recommendations are implemented effectively and within a timely manner. Monitor progress and report on the status of corrective actions.
• Identify and assess risks related to project delivery and operations and develop strategies to mitigate these risks through robust governance and audit practices.
• Perform all other duties as assigned.

Qualifications:

• Bachelor’s Degree in Systems or Business Management preferred or equivalent combination of education and experience required.
• Seven (7) years related experience required. 
• Five (5) years client project management experience required.
• Five (5) years management experience preferred.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$105,600.00 - $134,600.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.