Talent Operations - Program Manager

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ElevenLabs is scaling fast — and Talent Operations is at the center of making that happen. We're looking for someone to own the infrastructure behind a high-volume, high-urgency hiring push: managing recruiting agencies, onboarding and coordinating recruiting contractors, and ensuring we have the capacity and vendor ecosystem to hit aggressive headcount targets.

This is a hands-on program management role. You'll be the connective tissue between our internal recruiting team, external partners, and hiring stakeholders — making sure nothing falls through the cracks when we're moving at speed. Once the immediate surge is resourced and running, you'll expand into broader Talent Ops programs: tooling, automation, data, and process design.

Specifically, you will:

• Own relationships with hiring agencies and recruiting contractors end-to-end — sourcing, onboarding, performance tracking, and vendor management.
• Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers.
• Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving.
• Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale.
• Track and report on agency and contractor performance, cost-per-hire, and fill rates — surfacing insights to improve how we deploy capacity.
• Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement: identifying and recommending the agencies we work with, and supporting a seamless calibration process..

Requirements

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces — you know how to hold external partners accountable to results.
• Strong program management instincts: you can run multiple workstreams simultaneously without dropping balls.
• Comfortable building structure where little exists — capacity models, trackers, SOPs, and reporting from scratch.
• Data-driven: you track what matters, spot problems early, and communicate clearly with numbers.
• Excellent stakeholder management — you can work across recruiting, finance, and hiring managers without friction.

Nice to have:

• Experience supporting high-volume or international hiring surges.
• Familiarity with ATS platforms, particularly Ashby.
• Ability to vibe-code or automate workflows to reduce manual overhead.

If you enjoy working in a fast-paced environment, making data-driven decisions, and driving business impact, this could be a great fit.

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.

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